Leo-qiuchen
August 15, 2024
There was no hot water in the room on the second night. When the hotel front desk informed us, they just said there was no hot water, no apology, no solution, and no mention of it when we checked out the next day. After transferring to Ctrip customer service for negotiation, there was no response. It has been 3 days since Ctrip customer service negotiated with the hotel. The hotel replied that the manager was not at work and could not give a solution. Later, they said that the manager could not respond during the holiday, so there was no solution for this matter at present. Objective evaluation: The room was clean and sanitary, and the environment was good, but the attitude of solving the problem was problematic, which affected the check-in experience and was disappointing.
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