The Giacomo, Ascend Hotel Collection

The hotel's picture shows a highrise, but the hotel itself only takes fl 1-6. If you do not get the 6th floor, you will either get the view of the town or the back side of the quality inn bldg. You can use the elevator to the 18th fl and walk 1 fl up to have a birdeye view of the falls. Breakfast has to be preordered.

We stayed two nights as a couple, May 2025. Even as we checked in, we sensed a distinct lack of warmth at the front office. The attitude was rather matter-of-fact, with all the key hotel information relayed in rapid fire. We checked about room upgrades, but they refused to consider it as our booking was done through a popular third-party hotel booking site. Strange. Our room was nice & clean, but the ceilings looked industrial, with large exposed pipes for the sprinkler system, as well as for the HVAC. Not classy industrial decor, but plain shabby industrial. The bathroom flooring was smooth, with no attempt to render it non-skid. We had to exercise a lot of caution to prevent any mishap. While a tea/coffee machine was provided in the room, no refills were available for the dairy creamer! They claimed that they had run out of it, and are awaiting stocks. This is really poor management of what should be considered an essential commodity, and they were quite unapologetic about it. My wife needed a couple of make-up remover wipes, which also they claimed to have run out of. Miraculously, these were found after a couple of hours when we complained about the dairy creamer! The free breakfast was a very sad offering, with slow & sloppy refilling of items. Remnants of scrambled eggs, defrosted omelettes which were inside the microwave for an eternity, and oranges looking well past their prime, with just one surly staffer in attendance, all of which seem symbolic of the hotel itself. Conclusion: will never visit again, and will not recommend to anyone either.

Don't go by the pictures they're not correct. This place is old and the location is in a very shady area. The room is reserved showed a tub the wife loves a tub. I paid another $60 for early check in also. Get to the room it was not what was i booked and very small. Carpet had stains, no tub the only good thing is the AC worked. We were told we could upgrade to get a room with a tub for triple the amount. I would not recommend this place look some where else

A wonderful boutique style hotel in Niagara. The rooms were well appointed & very comfortable beds. There was an excellent complementary breakfast provided as well. The bartender Felix was very helpful & kept the bar open long after his usual time as we arrive very late after the train journey from NYC. All the staff were helpful & cheery. The view from the rooftop lounge was stunning, don’t forget to visit here but use the elevator on the LHS!

Everything about this wonderful hotel is above and beyond! What a gem....the room, the bed, the pillows, the bathroom and the amenities provided in the bathroom, the staff (especially the staff), the bar and the barman....we were genuinely sorry that we didn't book for a longer stay.