Latest Reviews for Niagara Falls Hotels

Holiday Inn Express & Suites Niagara Falls
3.5/534 Reviews
Not what I've come to expect from HIE - would never stay here again! Upon arrival, there was no one at the front desk, but there was a line of people. The first person in the line stated he'd been waiting for 15 minutes and no one was available. All the lights in the sitting area off the lobby were turned off, and there were several groups of flies circling the lobby area right where everyone was waiting... definitely NOT an inviting welcome. When the front desk worker finally arrived back to the desk, there was no apology or even a ”welcome, thanks for waiting.” The room wasn't any better. Mold on the bathroom ceiling (and likely elsewhere given how terrible my allergies were), and a broken lock on our door. To top it all off, the stairwell was filled with bags of garbage. It was so awful I cancelled the second night (it was too late to move my 3 yr old) and we moved on to a better hotel elsewhere.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.