Guest User
March 28, 2025
Strengths: • Modern facilities: The hotel is fully equipped with amenities, from luxurious rooms to common areas such as swimming pools, gyms and conference rooms. The equipment in the room works well, bringing a sense of convenience and comfort. • Virtual assistant with voice support: This is a big plus. The virtual assistant helps guests order room service, adjust lighting and air conditioning quickly, creating convenience without having to call or wait for staff. • Restaurant specializing in Chinese cuisine: The quality of the dishes is very good, standard taste, highly skilled chefs. The restaurant space is luxurious, clean, suitable for both individual guests and large groups. • Dedicated staff: The staff is polite and enthusiastic in supporting guests. Although there are some points that need improvement, they are still very friendly and try to meet the needs of guests. Points to improve: • Slow service: Although the staff has a good attitude, the service speed is not fast, especially during peak hours. Need to improve so that guests do not have to wait too long. • Not flexible in meal arrangement: When traveling in groups, meal arrangement is sometimes unreasonable, not flexible to adjust to the actual needs of guests. If this point can be improved, the guest experience will be much better. • Conference room lacks staff on duty: When using the conference room, sometimes support is needed but there is no staff available, so you have to contact sales for support. This can affect the guest's work progress. • The receptionist needs to handle the group's requests correctly: If guests book a room in a group, the receptionist should work according to the group's requests, avoiding handling them like individual guests, because it can be time-consuming and inconsistent in the check-in/check-out process. Summary: The hotel has modern, convenient facilities and dedicated staff, but still needs to improve some points in service to enhance the customer experience. If the service speed, flexibility in food service and better group management can be improved, this will definitely be an ideal place to stay in Nha Trang.
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