The Kirkfield Hotel

Nice hotel, with lots of positives. Good size room and large comfortable bed. Good location, opposite the church, situated on the High St and within walking distance of bars and eateries. There is no parking at the hotel, but you are able to park in the Church car park and it’s not too expensive. Enjoyed hearing the bells. We, personally, found the stairs just a bit too much. No lift (old building, maybe listed restrictions) and on the third floor, so hard work getting the luggage up and down, also just generally climbing the stairs every time returning to the room. The other niggle was the shower. Very small corner shower, my husband had to step in and out to get washed, and I kept burning my back on the mixer unit. My husband is quite tall, but I’m a regular size. It is obviously cleaned every day, but there was a mould problem between the tiles, and I know this can be very difficult to remove without steaming or re-grouting. (room 14). Considering the very large room, maybe the shower could be replaced with a walk-in? Ate at the restaurant the first night, but things were missing from our order. It was very busy, and the young woman who served us was run off her feet. When she was taking the order I just wanted to say ‘write it down’, even though the trend seems to be to ask staff to memorise orders. We did point out the missing items, side dishes, but by the time we managed to speak to her about it, we’d eaten our dinner. The items were removed from the bill, so the problem was resolved satisfactorily. We would have raised the issues we experienced with the hotel, but there was nobody around when we left, so didn’t get the chance. Saying this, if it wasn’t for the stairs, (which I guess nothing can be done about), and the shower, we would stay again. The hotel has a good ‘feel’, and the staff were very pleasant.

First time staying here since the refurb. Went to book in Saturday evening 31/05/25 about 18-45 A sign on the desk asked that you go to the bar to ask someone to book you in. The bar staff were awful, young kids not interested in getting people served but more interested fawning over some bloke taking a picture of a cocktail on the bar wanting them to interact. I have never felt more ignored than that moment. You have one chance to make that first impression and the Kirkfield failed miserably. It really soured the start to my period there to the extent that I didn't bother eating or drinking with them during my stay. Holly eventually booked me in and showed me my room, she was very pleasant. The night porter was a lovely man and Poppy was very attentive when she asked of my stay and I told her of my complaints. The room was pleasant but I'm not sure £117 was value for money with the poor staff issue.

Lovely modernised rooms in old building over pub with good food and excellent service.

A fantastic hotel with great food, service and entertainment. The staff are always friendly and happy to help. Looking forward to going back.

Amazing hotel, staff were excellent, room was fantastic, food was superb

One of my favourite places to eat, I come here regularly. Food and service is always excellent. Our waitress today was Poppy, very friendly and helpful, couldn't have done more for us. I will be back soon. The atmosphere and standard is 10/10