AmericInn by Wyndham Newton

Raj is the best! Couldn’t have asked for a better owner for the AmericInn. We were here visiting family and always stay at this AmericInn when we visit Newton. Had a fantastic time for the weekend we stayed here. Would recommend to anyone. Thank you Raj!!

No maintenance personnel to repair a broken toilet after 6:00 PM. Broken doors in room. No easy access to an ice machine. Staff seem to be more interested in being on the phone than fixing things. Room rate was decent.

My whole stay was quite enjoyable, would stay there again. Good gym & pool, very nice room & lobby, freindly, professional staff.

Reasonable rate, had to navigate through smoking area to enter hotel. Known high occupancy for weekend still breakfast was not sufficient.

Wonderful and helpful personnel! We will be back to Newton and hope to have another positive experience with the staff at this hotel. The gentleman at the front desk was especially helpful. I will definitely be looking to stay here again soon.

Cutting corners. Moved coffee from Lobby to cafe area. Only one bar of soap in bathroom. Removed the mints from the check-in counter. Have stayed here many, many times and was on a "first name basis with the staff." I will be checking out The Cobblestone motel across the street for my next visit.

Keep driving!! Very disappointed and I do not recommend staying here. No coffee in the breakfast room it is waaay out in the foyer and it is cold and the tv remote is broken so you can watch 1 channel Raj the manager is ineffective at problem solving

We stayed at this location on the past and our rooms were not in stayable condition. My brother and his family has reserved a suite with a pull out bed for their two children and the bed was tied shut with a bungee cord and a note that said it was unusable. How kids had to sleep on the floor because there was no other rooms available. Our room that time has what appeared to be ketchup or syrup spilled on the carpet, a very large area l, and it was not cleaned up. I stepped in it with bare feet not realizing it was there. We made a complaint to the manager and she refused to do anything about it. It took several emails and phone calls to get through to them. This time we showed up and got into our room and there was food crumbs all over the carpet and I thought well I'm not going to complain about that I'll just deal with it. Went to use the toilet and the handle was snapped off so the toilet would not flush. I went to the front desk and talked to the front desk clerk and she came to our room and took the lid off the tank and the handle that controls the chain was clean snapped off. I asked about being moved to a different room but they were full so we just ****** it up and left our room to use the facilities by the front desk. When we got up the next morning to take my niece and nephew to the pool, the hot tub was out of order. Nobody bothered telling us that and that was one of the amenities we wanted to use when we booked the hotel. When we were checking out I very politely asked the front desk clerk about getting a discount on the room because of the toilet and she went and talked to the owner who was sitting at his desk just off of the front desk counter and he she came back and said he would call me next week about the toilet. TERRIBLE customer service. You are the owner and you are literally sitting right there and refuse to come out and talk to your guest who pays to stay at your hotel. Went to get coffee and noticed that all of their half and half was expired in March of 2023 and all of the coffee canisters were dirty and looked like they had not been cleaned or wiped down in some time. I watched several people try to get coffee as well and there was none available. I would suggest not staying at this hotel as they clearly only care about making money and not making sure that their facilities are kept up. I will be contacting Wyndham as a platinum guest and making them aware of the conditions of this hotel and the lack of respect and customer service by the owner.

Do not stay here. The cost is very high and the rooms smelt like human urine. Very dirty with mold. Hot tub does not work its ice cold. Breakfast was cold. Ceiling in my room in a spot near door was about to cave in. I had to go purchase a blanket as bedding was gross. Fridge didnt work and was full of human hair.