Bedruthan Hotel & Spa

I so wanted to write a glowing review however the issues spoiled my experience. Positives - breakfast and bar staff, reception staff in the Scarlet. All super welcoming and helpful. Thank you! Amazing views, gardens. Great food, beach access, terrace and indoor spa facilities. Negatives - Filled in two on line forms prior to departure, on arrival the reception person asked the same questions I’d written the day before. Room - I experienced a on line booking mix up, I wanted the room with a view, asked in email, no response. I payed in full prior to arrival. I wasn’t offered an upgrade unlike another reviewer who stayed in the same month. The non view room was very noisy and warm. We had to open the windows and were above the car charging points. Users conversations, children crying heard from morning and night. On Thursday the fab metal fan we were using was exchanged, while we were out, for a less effective fan. No one cared to discuss with us. This affected our sleep on Thursday. It could have waited one more day until we left. Outdoor Sensory Spa - I was unable to access until Wednesday as no one was on the gate until then, the rigid timings from 10 to 4 didn’t work for us. You should to advertise the timings restrictions. The Nordic spa, I couldn’t access as two staff were standing at the top of the steps. Neither offered a greeting or offered information on what to do so I went to the pool on the left, tipped the rainwater off the sunbed and cleaned it with my own towel. Staff presented as it was their area and I felt I was disturbing them. Indoor spa - Followed the please shower notices, on Wednesday the second shower had no body wash, used shampoo as body wash. On Monday sat on the decking terrace with other guests, the two access doors were then locked, twice, from the inside forcing all of us to walk around back to the spa reception. Two plastic glasses sat for two days under a sunbed. I popped into the Scarlet and experienced a different vibe. Staff smiled, offered help, I was allowed to look around and everything was open in the Spa area. I wished I had stayed at the Scarlet instead.

Only stayed one night for my fiancés birthday. We were welcomed by a friendly reception team. We had booked a non sea view room, however were offered a reasonable priced up grade to a sea view room when we arrived, with views over Morgan Porth, which we took and was well worth it, slept with the sliding doors open to hear the sea. Dinner was at the Ogo restaurant, which was incredible, all local produce the only choice you had to make was what local wine to drink (although, recommendations were offered), and the main from 3 options, which for me was great, I hate too many options. The restaurant staff were knowledgeable about the dishes. Had breakfast in our room, again totally delicious, the only restriction was that none of the freshly cooked option were available like eggs bacon etc., but you have until 10:30 to go down and eat at the breakfast buffet. After checking out we spent most of the day at the spa and pool side. Peaceful, tranquil and relaxing, . Again helpful staff. All in all a wonderful nourishing and relaxing stay, well worth it. My only criticism would be the bar service seemed a bit ‘clunky’. I wasn’t really sure if I was supposed to be at the bar or not. But once we got our drinks the bar area and terrace was ideal.