Newport News Marriott at City Center

The Concierge lounge, the food and services were excellent! Gabby and Kerry were very friendly! Always nice to see their smile!!! 😊

I came into the hotel today after staying for the first night. Everything seemed well till the point that I met Tatiana the night auditor upon meeting her. She had a very smug attitude when I walked up to an ex or if she had matches, I wanted to light a birthday cake for my son’s birthday. We just got done spending the Fourth of July over at Busch Gardens a pun accident Tatiana, for a lighter she smugly said no we don’t carry lighters here because this is a non-smoking hotel assuming that I was going to go smoke in actuality I just wanted to light the candles for my son‘s birthday cake, which was outside of the hotel in front of gas. She said this is a non-smoking hotel quickly pointing out the sun that said designated smoking areas Are located fountain side of the hotel. I was a little perplexed with her attitude being as she just met me for the first time, but had such a condescending attitude. It was very unwelcoming being as I work in hospitality and have been working in hospitality for the past seven years as a sales manager everything was fine up into that point I can’t stress enough how I tell my employees everything will be going well up into a point where someone gives a snub or snobbish attitude for no reason all of a sudden everything goes downhill and that’s what happened in this case? Tatiana was extremely rude for her snobbish remark assuming that I was going to go and smoke I simply asked for matches to light a single candle for my son‘s birthday that we were celebrating. Is this way is to be expected from the Marriott I would hope not.

Amazing stay in a beautiful area. The staff at this hotel makes it what it is…a relaxing and enjoyable experience. Andrew was especially attentive and helpful. There is a beautiful fountain by the hotel and a number of great restaurants. All within walking distance. Definitely a 10 out of 10 experience.

Traveled with my mother and child for a graduation. I had a decent stay. Waylon provided a speedy and efficient check in process. He gave us a room with a nice view of the fountain! Other than that, the room was clean but basic. No microwaves in the rooms. I dislike that they do not offer anything at check in for Marriott members. I would probably stay here again if I was not with my child.

Hotel was clean and in a great location, close to food, a movie theater, and for our stay the hospital. Hotel staff was friendly and the bar and particularly Breakfast service from Vivian and Javis (cook) were exceptional. I’d stay here again.

I needed to stay in the area for business and chose this Marriott property. I arrived rather late in the evening and was checked in pretty quickly. Service at check-in was great, the guy who took care of me was helpful and friendly. The place seemed packed as the lobby bar was a roar from all the people in it. Even though I got there around 8:30PM, he told me the lounge was still serving dinner. After getting to the room and unpacking a little, I went to the lounge after 9PM and they were just packing up the food. I don’t think I’ve seen a lounge serving food this late, which is good to know. I wasn’t hungry, so I didn’t need anything other than a drink. The food looked pretty good too, I think I saw beef tips being served. The room was the typical, older, needing to be refurbished Marriott room I’ve been getting lately. So, nothing impressive there. Self-parking here was in an adjacent garage which has a horrible smelling elevator, as it seems people dragged trash bags into it and there was coffee + trash sludge all over the floor and the floor was nasty, sticky, and it made the place smell – they really should clean this mess up! The biggest issue I experienced was standing in the shower for about 5+ mins the next morning trying to get the water to not be scalding. Even when I turned it all the way down it was scalding hot. I was wet from being in it, or I would have gone to the desk to get another room to take a shower in, as I needed to get to work. I banged on the faucet a few times and heard a “ting” sound and then the cold water started flowing… then I had the reverse problem – ridiculous! They really need to fix crap like this and if housekeeping was doing their job, they would have found it and reported it to maintenance to prevent it from being an issue for the guests. When in the area next, I’d probably find a better maintained property to stay in.