Gardiner House

We went for thanksgiving holiday 2024 the quality and portions of food were very very poor. Surprised and shocked at what we were being served considering the surroundings, service and upscale feel for a $90 price fixe cost. The wild mushroom soup lacked any flavor, severely under seasoned, the turkey was barely average, the ham dry and looked like it was sitting for hours. (2 small 1/4 size slices served as the main)The sides were average at best and under seasoned, the stuffing balls were dry, flavorless, and various sizes. Presentation looked like amateur home cooking. There was nothing gourmet about the meal, looked like cafeteria food. Our total was approx $350 for 3 ppl, no alcohol just 2 sodas. The meal ended with ice cold slices of pumpkin pie (literary super cold) watery in texture with the tiniest mini scoop of ice cream. I’m literally shocked that food of that quality and presentation left the kitchen of such a restaurant. Look up the reviews by Hendrikus, Carleigh NYC, and Philip B, confirms it all.

Nice

Beautiful but poor front desk service Beautiful hotel, close to many things. Front desk service needs significant improvement, especially for $700/night. Days before our arrival, I requested a crib for my almost 1.5 year old (traveling as a solo parent). Was told no cribs but they’d find a solution for our stay. Upon checkin, the front desk told me they’d have a pack and play ready for us. One was never sent to the room or made available. We spent the afternoon and evening out and about so by the time we returned to the room it was late and baby needed to sleep immediately. I didn’t have time or capacity (especially solo parenting) to figure out why there was no pack and play as promised. Raised it at checkout the next day and received no acknowledgement other than to ask if I had asked about it again the previous evening. But at 9:30 pm I’m not focused on following up with the hotel for the 3rd time. Was focused on getting baby to bed. Very disappointing front desk service. Side note - valet was helpful with bags which is appreciated when also carrying a baby. Second side note - cash tips were always given so do not think lack of tips impacted the poor front desk service.

Beautiful hotel but lacking on service It was a beautiful and clean hotel. For the price, I expected a bit more in terms of guest communication and service. When we checked in, we weren’t given any info about WiFi or breakfast. Once we got to the room, we realized it was a deluxe room rather than a premier room which we had paid for. The breakfast was a standard hotel breakfast, but there wasn’t forks or napkins set up, even though we arrived at 9 and the breakfast is listed to go until 10. Overall, it was comfortable and beautifully decorated, but I personally didn’t think it was worth the price.

Very nice The staff was courteous and professional. A very clean room with an excellent bed and deluxe fixtures in the bathroom. Cozy and spacious lounge with great bartenders and waitstaff, comfortable seating, and a fireplace. The light breakfast included croissants, yogurt, fruit, and coffee in a very nice sunroom.

Beautiful hotel