VEA Newport Beach, a Marriott Resort & Spa

The view is very nice. No slippers in the room, the mat in the gym is quite dirty. Kids are running around in the gym. The Lululemon mirror instructor machine is cool.

We were here July 4 for 2 nights for a staycation. We stayed in 1 bedroom sky suite. It has 2 balconies, amenities are high end, hardwood floors, 2 complimentary slippers and 2 robes for use. We stay in a lot of luxury hotels. We like fun hotels with a lot going on and this hotel fits what we like. There’s a lot of seating areas by the pool. While it can get really packed and hard to find a spot, there are a lot of extremely pleasant and accommodating servers by the pool who keeps checking if you need anything and they also keep an eye on available pool lounge while you wait around the bar. They have hot tub and another pool area that’s quiet. Otherwise, there’s DJ, free ice cream and drinks at certain hours, their hotdog and burger during 4th of July, are soo delicious. They had their own fireworks show. Another day, they had beef, chicken and shrimp tacos at poolside and sooo delicious as well. They even had free bandanas, and the poolside staff goes around for complimentary sunglasses cleaning! They have grassy area where you can play games like cornhole, table tennis… we’re planning to come back for another fun relaxing staycation. Good job, Vea!

This was so disappointing on so many levels. You pay an exorbitant resort fee AND a valet parking fee in addition to the price of the hotel itself. The hotel itself is modern and nice, but I had to call multiple times to get housekeeping to come clean the room - for a hotel that claims it's high end, this was a letdown. In addition, the floorboards in the room were loose so the floor warped weirdly. The place is a bit of a scene, so even if you text to get your car ready, it takes over 15 min just to get out of the hotel! I was late multiple times because of this even though I texted to get the car 30 min before leaving. They either lost the request, ignored it, or just plain shrugged and said there were a lot of people. I understand that it's a busy weekend, but I'm also paying a lot. When I arrived, the room wasn't ready even though it was past 4pm, and I had to take a meeting. The front desk sent me downstairs to the business center, but forgot to give me a key so I ended up sitting on the floor of an empty yoga room with multiple people walking in and out - the check in process took forever, and overall, every encounter with the hotel took much longer than it should have, so if you're expecting efficiency or a high level of customer service, stay somewhere else.