The first room was terrible, very small and up at least three flights of stairs. There were tiny pillows so thin that they were useless, had to put my coat and towel underneath, too. Tiny gap between toilet and fixed head shower meant I kept brushing toilet bowl with my leg. New room offered in annex for second night was much better, but still had the the most flimsiest pillows I've ever seen. Curtains are not blackout type, and a light was on outside window all night, making it hard to sleep. Turned up for one continental breakfast without pre-booking and staff member was rude because I hadn't booked beforehand, so I went elsewhere second morning. Both rooms made my eyes water because of the cleaning materials used. Shower over bath in second room worked well, but had no non slip surface or mat, so was treacherous. Won't stay again.