Guest User
June 10, 2024
The hotel facilities are relatively new, but the service quality is very poor.
We booked a room in advance, but were assigned a disabled room without prior notice. We told the front desk that we wanted to change rooms, but the front desk insisted that the room was full without checking the system, and there were no extra rooms. However, on all booking websites such as Ctrip and booking, there were still 4-5 rooms. After confronting the front desk, he said that the website update had not kept up. And his attitude was very tough, saying that the rooms were arranged in advance and could not be adjusted. The male supervisor at the front desk was enthusiastic to white people, but he was another face to us. We gave him feedback on his unsatisfactory attitude, and he said that he could give us a breakfast discount. We refused directly because it was really not a matter of a few dollars.
I have been to Newcastle many times, and I used to work in a well-known star hotel. To be honest, the service of this hotel is very unprofessional and chilling.
Btw, there was still a little residual excrement in the toilet of the disabled room that was not cleaned.
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