Honeysuckle Executive Suites

We were moved to these apartments after a bad experience in one of the groups other apartments blocks. We found the apartments to be very clean and neat. Had all the necessary utensils etc. Nicely decorated. We didn't get to see much of the harbour area due to the rain, and we had competitions on at NEX so was attending those all day. Easy to use code from a sms sent.

So upon arrival you are met with a locked door, you must ring the reception whom sit there in sight and give you a code to enter the underground car park to then find your way through to reception from the sub level, once finally finding our way in (thankfully the door to get to the lift was jammed open with an overflowing bin otherwise we would had been stuck in the carpark waiting for the PIN code to get in the lift). Staff were miserable, the only information received from them regarding our stay is via a text message (this included all room entry codes and door codes as they don’t use swipe cards) we only received 1/2 of the text so when we ducked out in the afternoon we were unable to re-enter the building. Calling the number on the front door which didn’t connect and the reception staff just put their heads down when were banged on the door to get let in. Thankfully another group left the building shortly after, which allowed us to reenter the building. The staff just ignored our query about door codes and it was only that friends also staying in the building showed us their text message which had door codes included in it, if it wasn’t for our other friends I have no idea how we could have gotten back into the building after hours. The room wasn’t terrible, the pots and pans in the cupboard were dirty, the blinds were broken so they wouldn’t close properly and the bedroom door had glass panes in it so privacy and sleeping after sunrise is impossible. Our friends in another room had dirty sheets, stained floors and a mouldy bathroom. We bumped in to multiple other groups of visitors feeling either lost at the front door or needing assistance using the multitude of different codes scattered within a text message sent on arrival (or like us, missing important information). If you aren’t tech savvy, or don’t own a mobile phone DO NOT stay here as it will be impossible for you to do basic things like open your room door or even enter the building. I believe there is an app you can download to assist these things as well as adjust the air-conditioning but with the miserable mute staff we weren’t even sure what the app was called. I’m assuming these suites are privately owned and maintained and Chifley just manage bookings which would explain the standards the rooms were kept and the lack of care from staff. But judging by the attitude of every group we encountered during our stay they will not receive many (if any) return customers.

This apartment was far from clean with hair and possible bodily fluids in the bathroom. Leather sofa bed torn and very uncomfortable. Walls marked and dirty. Bed linen torn/ holed. Dust thick enough to write your name in. Tracks of patio door had mould and dirt. Appliances were also dirty. On the positive side, very well located and staff were lovely.