Hilton Wilmington Christiana

Great hotel, close to Christiana mall, customer service Was fantastic and nothing was ever too much

My brother and I were in town for our mother’s funeral. We stayed 3 nights. This hotel was a big disappointment. The pool was so green you couldn’t see the bottom. Bathroom so small you could barely get in to close door. Refrigerator froze all our food. Very noisy. Breakfast buffet food was cold regardless of when we went. I remember the days you could book a room at a Hilton and expect nothing less than exceptional. Bathroom cabinets worn looking. Not what I think of when I see “Hilton” on the sign.

I apologize for forgetting the names of the wonderful staff but 13 days after my father was airlifted to Christiana hospital I have met so many wonderful people who have helped us on this journey to get him out of the hospital I hope you will understand. Heidi and her front desk compatriot were incredible in helping us navigate this situation in which we had as many as three rooms at their hotel making sure we had a comfortable place to sleep as well as recommending other hotels that might take the hospital rate when we could not keep all the rooms as they were booked for a convention. By the end of my stay, they were like family inquiring not only how my father was doing but also if there was anything they could do for us to make our stay near his hospital but away from home any easier. I would also like to thank that lovely man at the breakfast buffet who went out of his way despite a restaurant full of wedding guest to find something that would satisfy my gluten and dairy-free diet. You were a god-send and the sausages were delicious! They were just what I needed to fuel another day at his bedside in the ICU. Our family had a number of days to experience the quality amenities and exceptional staff at this hotel. The bar and restaurant were welcome respites after hard days. We are used to staying at boutique and high end hotels for our vacations. While this was hardly a restful visit, I can highly recommend this hotel whatever brings you to the Newark area as it is close to the University of Delaware and Wilmington as well as Christiana hospital so that our long stay did not require us to continue to eat at the chain restaurants surrounding the hospital. Additionally, the rooms were very clean, bright and furnished with incredibly comfortable beds for exhausted people. Thanks again for your warm welcome and support.