Hotels in Boerum Hill, New York

First of all, I have experienced Ace Hotel Portland few years ago, so I chose Ace Hotel this time also. I trust this brand. 1) Location : Subway A,C,G line is very near from the hotel, so It is easy to move to Manhattan. Also, East Brooklyn like Williamsburg is not far from here. We usually used the Lyft for moving to Williamsburg, and it took about 15min. 2) Cleanliness : the hotel room was well-organised and very clean. Room-keepers were very kind and there are no difficult to communicate. 3) Service : Reception and room-keepers and engineers were so kind and very helpful. 4) Facilities : I have used Gym, and it is small but well-organised. Treadmill is good, but Cycle is malfunctioned.

Great location in Boerum Hill, one block from Hoyt-Schermerhorn Station.

The wine was a nice touch and it was a very good chardonnay. The bed was very low but the room was spacious for Brooklyn. The shower curtain was surprisingly dirty at the bottom. Hopefully they will get clean ones or convert to glass. Overall that was the only major complaint. The room was a bit pricey though for what you got.

I am normally not one to leave reviews but had to give the Hilton Brooklyn 5 stars. The rooms were incredibly clean and comfortable, the location is amazing with tons of great restaurants and shops nearby, and the staff is incredibly nice and helpful. Can't say enough great things!

Only cons is that room is super small. Came from another state in US therefore me and friend had 4 huge luggages. We could only open up one and even that, we had to utilize our bed as there’s no extra space to put it, the walking space alone is very little. Location is good though, easy to go around - loved the fact that the subway is less than 5 mins walk. Service and cleanliness can be improved.

We chose the hotel for the second time this year, and it did not disappoint. We received the same attentiveness and carefree rest as the first time. Maintenance and renovation also took place in the time between the two occasions, which I can confirm, as we requested and received the same room both times, which we were pleased with. We almost came home, we felt at home. The staff is wonderful, conscientious, self-sacrificing. They are extremely attentive, we asked for and received a refrigerator and microwave. We love its location, its surroundings are calm, safe and spacious. Shopping and transportation options are easy to solve, with Hudson Jersey in the background it's beautiful. Thank you for letting us spend Christmas with you, we already want to go back! Grateful thanks!

Excellent hotel with a gracious and helpful staff. Great lobby with good food/beverage options. Only issue is the rooms are very small but with great showers.

Location is the greatest advantage of this hotel. Less than 1 min by walk from Yellow R & W Subway Whitehall South Station Exit. This hotel has 40+ floors, but 3 guest lifts only. Long waiting time for lift was annoying. The air-conditioning unit was noisy, as it started on/off intermittently all the time. The shower room is tiny, it was just enough room for an adult to turn around the body. The design of shower room glass door was poor, as the bathroom floor would get wet when open the glass door.

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

Hotel was a short walk from Times Square etc but still plenty of amenities nearby. Slight issue on check in but this was resolved promptly. Fabulous art deco style hotel and subway right outside. Penn Station and Madison Square Garden are a stones throw away. Room was smallish, like most but clean and maid service was great. Only had breakfast in the diner on the last day but food was excellent and so quick.