Guest User
February 23, 2024
Because it is relatively close to my daughter’s home, she recommended it. After booking, there was no obvious reminder about the check-in process. We didn’t know until we got off the plane in New York that we needed to register and upload our passport and credit card to self-check-in. After all this was completed, we obtained The password, building, and elevator went smoothly, but I couldn't get into the room. It was already past 11 o'clock in the middle of the night, and I was very tired from the long-distance flight. I contacted customer service at the door of the room, and the customer service responded quickly. I know that domestic customer service only passes the microphone, but I can feel that the service is timely, but the hotel's request is very strange. I think the password they provided is correct. It must be our operation problem. When encountering such an emergency, the best and fastest solution is not to change it. Room? It wasn't until I proposed this plan that the solution was finally solved. The bed in the room I changed was smaller, and there was a price difference. Ctrip also refunded the money in time. Fortunately, I booked from Ctrip. If I booked directly with the hotel, there would be language issues and other factors. More difficult to communicate. The room itself is not bad, the mattress is comfortable, the kitchen is fully equipped, and there is a dishwasher. It is very close to my uncle. However, no one did any cleaning during the stay, and there were no service staff, which was very troublesome for people with language difficulties.
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