Mint House at 70 Pine

Front desk upon check out was rude and unprofessional, she said she had to call the manager to “approve” the luggage storage. Then she is also the same person who “returned the call” to the guests room but was harassing guests and making a false accusation that the guest was “treating them not right” - she is such a drama queen.

Spent 2 nights at the Mint House, the main experience is good, excluded one thing! 20231225 02:47AM NYC time, when we were resting in the room, the door was open suddenly without knocking, the lady, the receptionist (black skin) we met at the daytime, was standing at the gate with NFV card, attempting to enter the room. Not sure why she was at that place at that time without any request from guest!

Great spacious room. And it’s in an art deco building! For toilet amenities, there are only limited provided in the room. You will need to call the reception to get if needed. Since the place is more like a service apartment than hotel, there isn’t restaurants or room service. But few restaurants can be found at G/F

The cleanliness and comfort of this hotel raise significant concerns. During our room inspection upon check-in, we discovered someone's fake eyelash stuck to the wall and a stray strand of hair on the bedsheet. Clearly, the housekeeping was not performed meticulously. Furthermore, the air conditioning unit, situated right next to the bed, emitted loud noise and frequently switched between fan and cool modes, causing annoyance. The pillows provided were practically non-existent, being extremely flat and offering no support whatsoever. We also had to endure a constant beeping sound from the dishwasher, despite reporting it to the front desk and being assured that a technician would investigate—yet no one arrived. As a result, our rest was severely compromised. Adding to the inconvenience was, the room lacked a telephone, necessitating a trip to the front desk for any needs. Additionally, essential toilet amenities were absent, except for shower gel, shampoo, conditioner, and a minuscule bottle of moisturizer. The absence of bedroom slippers was compounded by a dusty floor. It is perplexing how the hotel's website claims that "Mint House combines the classic comfort of home and the modern luxury of a hotel..." considering these circumstances. Furthermore, with the exception of one female staff member during check-out and Joshua, who works in the fitness area, the front desk staff were generally unapproachable.