Guest User
June 22, 2022
WARNING!!! HORRIBLE!! NO QUALITY!! I booked this hotel for two nights with my husband and children. The reason that we chose this hotel was the closeness to the airport leaving at 3:30 a.m. Besides the room being stinky we decided to stayed. When the second night arrived starting at 7:00 p.m. there was music blasting through the floor and the walls. Everything started to shake. My oldest son went to speak to someone in the lobby. When he came back; he complained that the people in the front ignored him. Now, my husband goes there and learned that below our room there is a conference room that was rented for a fiesta. At the same time, other guests came to complain and tried to find solutions with the manager like for example switching rooms without success. The only solution that the manager shamelessly offered was to find another hotel. We were scared to leave because is a rough neighborhood and for financial reasons. Another guest, mourning her mother's death had to go to her car to sleep. This manager was so disrespectful and dishonest. He had no care for his guests. He told me I had to wait until 1:00 a.m. for the party to be over. We were tortured for 6 hours with extremely loud music. The management was profiting from our misery. Nobody should go through what we experienced. I would like to talk to someone from ******* about this. Is there a hotel norm about this? Can a party in a hotel be booked during this hours with only the floor separating the guest room?