Guest User
June 12, 2022
Absolutely rubbish hotel, rubbish service staff, because we checked in late, they moved us from superior room to standard room, and lied to us that it was a standard room. Finally, after calling, the hotel staff told us that our room was a standard room without knowing it, and then changed it to say that we were staying in a superior room. The room pictures were different, and the superior room was on the 3rd floor with the laundry room??? Finally, it was up to us to stay or not, because the hotel was full. If it was full, they could just change the guest's booked room at will, and say it was the same, it was just tmb. Finally, I stayed in a different hotel for one night, checked out, and they said they would refund the money for the next few nights, but then they turned around and refused to admit it. Haha, in the end, Ctrip helped them. So if you want to experience the rogueness of American hotels, go to this one! The bathroom is rubbish! Absolutely bad review!!!
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