Millennium Downtown New York Reviews

Everything ok

Official check-in was 4 pm check out 11am. Was told to check in at 8pm. Requested for connecting room, staff claimed that helped and blocked for us, but the next room was given to others. Staff lied, did not block it yet assigned different floors, and told us to take it or leave it. Platinum member price costs more than regular price and hotel website price. I paid a pricy and unpleasant experience stay.

1. Poor WiFi 2. Unstable hot water for shower 3. Excellent view and location 4. Excellent doorman

The building is quite old but the room has everything I needed. Staff was helpful with my requests.

Worst experience, unfriendly, huge hidden charges out of contract, old, dirty, phone didn’t work,lifts didn’t work, bar was closed most of the times. It had nice views for all they are worthy when nothing else is in place. Stay away

Location is great, our room view is awesome ! (27th floor) Doorman is friendly and useful. We reach the hotel in the morning but early check-in are not allowed. So front staff asked me to pay deposit and check-in later (4.00 pm). When I’m back the hotel, other front staff asked me to pay deposit again. But I told her that the hotel already charged me in the morning. She still confirms that there are no record in the system. I also proved her with bank msg on phone. After manager comes and re-check again and my case is ok. And deposit (200$) will be return after checkout (about 15 days for international bank). It s on pending now. Hope there are no issues for my deposit again. Another point is hotel parking, it is renovated right now. But you can find another parking nearby. And location is great , subway is very close. Im really like this hotel :)

This is a very bad trip！ the worse !! . First of all, the hotel facilities are very old. Secondly, such a big hotel lost consumer things. After losing consumer things, they didn't cooperate to find them. It was all kinds of delays! I was dragged until I had to leave because they knew that I had to catch a plane for the next trip. At the same time, hotel promised to call or email me to inform me of the progress. But they didn't. A 5-minute camera secret checking was watched for two hours. And didn’t check yet whether I was there or not. Such a big group training was done so badly. And the service attitude of “I’m just a person who working here ” i mean … whaaaa ? In this way to deal with customers. I’m really disappointed with this company!

Nice hotel

Beautiful view of the oculus and World Trade Center!!

Love the location and the rooms were as expected

The hotel room was very old and run down. Stained carpet and old furniture. Needs a good revamp! The lobby area looked lovely until you got upstairs. The location was good for us and lovely places to eat n drink. There was NO amenities in the hotel which was a big disappointment, no bar and no restaurant facilities..when we asked on arrival we were told ( you can get Uber eats delivered)! Not my idea of a 4 star Hilton hotel? There weren’t enough coffee/tea on arrival so had to phone and ask for some, and had to wait for some time. Not great after a full day of travelling. The room did get cleaned with fresh towels 3 days out of the 5 we were there. Would not stay here again.

Environment: The hotel is right next to Westfield. The mall is quite big and there are many stores. There are several subway lines directly underground. It is very convenient to go to major attractions. It is located in the Wall Street financial district. The hotel window can see 911 Square and office buildings. The view is very good. Facilities: All basic facilities are available. There is a hair dryer, but you have to ask the front desk for toothbrushes, toothpaste and tooth cups. Hygiene: Generally, you need to inform the hotel specifically before cleaning. Service: The front desk service is very patient and has a good attitude.

The location is very good, there is a subway station just two steps away, the view is also very good, I have stayed here twice. The room is also quite big. I checked in at night, but I waited for half an hour before a room was available. The front desk was very friendly and gave me a bar counter ticket

The best hotel in this New York trip. When booking, I noted the high floor and good view, and I was given a room with a World Trade Center view on the 53rd floor. The location is unbeatable. The World Trade Center station designed by Calatrava is downstairs, which is convenient to go everywhere. The one-bedroom suite is also large. It was originally a sofa bed, but later a bed was added, so there is enough space. The tip was in place, and water and coffee were provided☕️