Herald Square Hotel

The location is excellent for exploring the city, both on foot and by metro, with several lines nearby. The hotel has a small reception and charges a fee for storing luggage after check-out. There is no lobby or breakfast room, but just above, there’s the Monarch rooftop bar, which is a fantastic spot for an evening drink. The price is reasonable, and our room was quite spacious, with a stunning view of the Empire State Building—a real highlight! A special mention to the friendly and accommodating staff, who went out of their way to fulfil a request I had made a few days before arrival. I was truly impressed by their service.

Terrible Experience - Avoid This Hotel! Our stay at this hotel was an absolute disaster. We were given a room with a sofa bed, but the bed was completely broken and unusable. To make matters worse, the sofa bed was provided without any sheets, blankets, or pillows. When we complained to the reception, they simply handed us the bedding and told us to set it up ourselves—an absolute disgrace for any hotel. As a result, one of us had to sleep on the mattress on the floor, which was even worse. The mattress had protruding metal wires that ended up cutting the person who slept on it. To top it all off, when we complained to the reception staff, they provided us with the manager’s email to address our concerns. However, the manager was completely unresponsive and unavailable to assist us. This was one of the worst hotel experiences we’ve ever had. I strongly recommend avoiding this place if you value your comfort and safety.

We stayed for 5 nights and we loved the hotel. The room was clean, the staff were friendly and it has a great location, near Empire State Building and Herald Square. It’s near a subway stop and Times Square is an 20 minute walk away. Our room on the 16th floor had great views. They have a luggage storage area which we used after we checked out before we went to the airport.