Guest User
December 4, 2024
This hotel is the worst hotel I have ever stayed in. I will never stay in any Hilton hotel again. After leaving the hotel, I found two unknown charges. I contacted the hotel many times. Ctrip also helped me contact them many times. I called and emailed for several days but could not find anyone to solve the problem. Even though they promised that someone would contact me, no one came to deal with it. Finally, I kept calling and found a hotel manager who could handle the problem. Their hotel manager had a very bad attitude and made various excuses saying that it was my consumption and the problem of the third-party platform. In the end, when they found that it didn't make sense, they made excuses saying that the additional charges were because I stayed an extra day. I finally provided my flight ticket back to Canada and the date on the bill when I checked out to prove that I had no chance of staying an extra day in the United States. In the end, the other party agreed to refund the more than 200 dollars after knowing my phone recording. However, they refused to refund another amount saying that it was my consumption during my stay. It was really speechless. I have never seen such a terrible hotel. Everyone must avoid it! ! Your credit card will have no security protection at all in this hotel
Original TextTranslation provided by Google