Sonder the Printing Press

I booked The Printing Press through Sonder 7+ months ago for a July stay. On May 1, I received a sudden cancellation notice saying the entire building would shut down on May 4. No advance warning, no real explanation—just a refund. Now, comparable options in New Orleans are 30–50% more expensive, and Sonder won’t help cover the difference or offer a voucher. When I asked to speak to a supervisor, I was placed in an email queue with no follow-up. This has left my group scrambling for a last-minute alternative. I expected much better from a Marriott-affiliated company. Be cautious booking long in advance—Sonder doesn’t have your back if something goes wrong.

Great location with a shortish walk to the city centre, comfy bed and pillows, plenty of good things to enjoy about this apartment. Negatives, shower mixer was rubbish so pressure low, couldn't fill the sink for a shave as plug wouldn't lock and the air con unit was so loud, take ear plugs. I would of given 3.5 stars, 4 is about right

Frequent visits to New Orleans have had us in all kinds of accomodations. We stayed in unit 504 - a one-bedroom. The unit was clean and well-appointed for our 5-night stay. Close to a grocery store and CVS as well as restaurants. The unit itself is missing a full-length mirror and some hooks in the bathroom. We had to hang out towels on the coat rack. Additionally, the bedroom doesn't have any window coverings (only Venetian blinds) so when the sun comes up the room is full of light. Typically when you stay in an Airbnb there are basic toiletries. The shower had shampoo, conditioner, and shower gel but there was no soap or soap dispenser at any of the sinks. During our time at the Printing Press, there was a sewage smell on the first floor. The main door to the building was consistently left open, perhaps guests were trying to air the lobby out but in New Orleans, leaving doors open is never safe.