Best Western New Orleans East

Stained towels, location near I10 but not as close to city

Service at front desk was good, hotel was convenient n clean, was happy with the stay, also short drive to downtown

Worst stay EVER I arrived on Friday, there were no towels , it was also late, so of course the nearest stores were closed so I couldn't even go run out and buy any. So my family and I couldn't even wash up or bathe from the ride . My stay was from Friday until Sunday, after we had breakfast, around 9am I asked the clerk for towels, she informed we were on the list and we would get some shortly . A few hours later still no towels , so we had to use tshirts out our luggage to dry off with to take a bath to go where we needed too. Once dressed we went to the Aquarium and Insectarium, walked around and sight saw the city and ate, and headed back to the room , STILL NO TOWELS . By this time it is after 6pm. We had been sweaty from our activities, and still had no towels to bathe with. It was only until I sat in the lobby and complained bc I was going to have to go buy some towels , that another clerk said , what's your room number (I Stayed in room 506), and stated she talked to a manager , left my number and that a manager would call me Monday, and then the towels eventually appeared . I don't blame the clerks , nor the housekeeping , bc my whole stay I only seen one housekeeper , who looked as if she may have been working alone, so I felt sorry for her. After a dip in the pool which I have to admit was the best thing on this stay, we went back to the room and as my oldest daughter proceeded to get in the bed , she stepped on an object that was in the corner by the wall and cut her foot open.

everything was fine until the elevator went out for about 3 hours and they never really had towels

Great