Omni Riverfront New Orleans

I purchased the prepaid breakfast option. I asked the front desk where I could get my prepaid breakfast and they directed me to the area behind the bar. When I sat down, I informed my server that I had purchased prepaid breakfasts and he directed me to the buffet. When I received my bill I noted that there was a charge for the breakfast. I questioned the front desk about this and they told me that I went over the allotted amount for the breakfast. I reviewed that I had purchased a prepaid breakfast and asked what I could have done differently. They said nothing. I asked if there was anyway that I could have received a breakfast for which I would not have been charged extra and they said no. This appears to be deceptive and misleading among other possible conclusions. I will consider this experience in future reservations and hope that your do not continue this practice going forward.

Good stay, clean hotel and comfortable room. However, my food experience was not good and there was no compensation. My concern was made with the front desk and I was given an ‘on us’ coupon, but it wasn’t provided when asked. The manager explained some shenanigans and did not honor the written word of replacement. Quite unfortunate

Staff was friendly and helpful. Room decent sized Hotel was a bit out dated. Hallway needed cleaning. Location convenient - close to convention center, not too far from Bourbon Street. Easy shopping and restaurant access. Decent hotel for the price.

Tried to cancel a reservation due to an injury since I won't be able to travel, but I still have to pay 100% even though I tried to cancel over 3 weeks in advance. Is this normal practice for hotels?? I'm used to being able to cancel a few days before a visit.

The staff at the New Orleans Omni Riverfront is exceptional. Everyone was warm, welcoming and professional. Unfortunately the corporation has not invested in the condition of the hotel to ensure the rooms and hallways meet an Omni standard. It has been neglected. There is inly so much cleaning that can be done to cover for old and outdated rooms and hallways

Overall very pleasant and calm atmosphere. The staff was very nice and helpful!! Recommend this hotel to anyone staying in New Orleans, especially in the convention center district. I would stay here again on any future visits, especially with the close proximity to many venues and attractions.

My stay at the Omni was fantastic! The front desk staff and Bellman, Hollis (aka the King of Treme), were friendly and super helpful! Hollis gave excellent recommendations for where our group should eat and visit during our time in NOLA! Loved the loft room! Would recommend for anyone visiting NOLA in the future!

Bottom Line Up Front: The staff at the Omni Riverside in New Orleans does not accommodate guests or follow through with what they say, and the hotel condition is awful. I stayed at this location because it was the preferred hotel for the SPE ATCE conference the week of 23SEP2024. I reserved a premier King Room the week before for the nights of 23SEP and 24SEP. I was called by a front desk agent at 12:30pm on the afternoon of my arrival to confirm my reservation. I did confirm my reservation, and informed the agent that I would be a late arrival, as my flight from Houston did not land until 10:30pm that night. When I arrived at the hotel, I checked in and was put in room 446, which is a double room, not a single king. In the room I found a folding luggage rack next to one of the beds with a box fan on full blast. The room was warm and humid. The air conditioner was on, but not blowing hard, and the air coming out was no different than the room air. I went to the front desk to ask to be moved to the room I had reserved and was told that this was the only room available. The agent working over night gave me the card for the GM (Gary) and the front desk manager (Kissy) and promised that it would be fixed in the morning. She offered to make concessions on the room rate and food & beverage credits, but because this was a business trip, that does not solve the issue. I went back to my room with the promise that both Gary and Kissy would be aware of my situation in the morning. I came back downstairs at about 7:45 the next morning and asked the front desk agent for Gary and gave them my room number. She returned a moment later with “Gary doesn’t know any Will Stephens”. Kissy did come and help me and gave me keys to a new room. This new room had the worst stench of mold I had smelled since mucking houses after Harvey in Houston. She then found a third room (which took about 40 min) and I was moved yet again. The agent who took me to the second room to grab my bags would not enter the room after opening the door because the smell was so bad. Throughout the experience the entire staff acted as if this situation was normal, which for a supposed “luxury” hotel should not be the case.

I was there celebrating my husband’s birthday. Our experience was great! Great service! The hotel was clean and welcoming.