The Royal Sonesta New Orleans

Location: The hotel is highly praised for its prime location, especially its proximity to Bourbon Street and surrounding attractions, making it ideal for events like Mardi Gras and weddings.(based on 2 reviews)

Nice hotel, The front desk Filipino lady is super friendly and good customer service.Workout omelet meal breakfast and shrimp dish are delicious and healthy! Thank you !

I booked my wife and I a queen room 3 months in advance. At arrival the desk clerk said “here is the situation; I only have a room with a couch and a pull out bed. We can move you to another room tomorrow on the Bourbon street side.” I had specifically book a room off bourbon since we were there for close location to lots of other attractions and not the craziness of bourbon street. We told them it would not work and magically 10 minutes later they had the room we had booked. The next morning I saw housekeeping and asked for a couple towels and washcloths and told them we didn’t need service for the day. We hung the do not disturb sign on the doorknob and went out for the day. When we returned that night they had entered the room, took towels out that we would need, collected the trash and left the bag on top of my wife’s curling iron and makeup bag. They didn’t bother replacing the kurig coffee cups which would have actually been helpful . We cleaned up and went to bed. When I woke up and rolled out of bed there was a mouse dropping right where my shoulder had been. I didn’t tell my wife about that until we were on the road because she would have flipped out on them. We were given a $15 a day voucher for use in the facility. When I tried to use it for coffee on our way out I was told it was only good on the night of the stay. There were also outlets in the room that didn’t work. This is a code violation where I’m from. The valet and door men were excellent. The rest was garbage. I would never recommend this place to anyone.