Aloft New Orleans Downtown

Stayed for 3 nights, charged with early arrival fee more than half a nightly rate while the room was actually available. Even no combs…The cleaning lady either knocked at my door at 8am while I was sleeping or straight missed the cleaning for no reason. I was so busy around that I could not shoot my complaints. If you could locate a better place, this hotel is certainly not your first choice.

It was so comfortable, I got to get in the pool , I got to sleep good and take a good shower .

I loved the experience. It was right around the corner from everything (Bourbon St. Canal St. etc). Highly recommended.

I always stay in the Marriott chain and this is the first time that I have wished I hadn’t. The shower was absolutely awful, it was a dribble so made washing hair and even just getting soap off, impossible. The shower tray was also unbelievably slippery that my partner fell over when first getting in there, thankfully he didn’t hurt himself too badly! Then the air conditioning grumbles out to life every 20 minutes waking us up with the noise. Finally, I was charged $19.20 and then $50.00 overnight one two occasions after already settling my bill in full. When speaking to reception they were less than helpful saying that it was for incidentals? And then couldn’t find the $19.20 charge so worrying and frustrating that they feel they can just charge your card whatever, so check your charging card and likely they are taking extra money without you knowing!! We informed reception of the shower and aircon and no one seemed to come up or if they did they didn’t do anything or check in or give us alternatives, just so unhelpful! Genuinely the worst service I’ve received at a Marriott and still need to sort out the money they’ve taken from me!

While this hotel boasts an excellent location and an impressive exterior, the experience falls short of expectations. The lobby presents well, featuring amenities like a pool table, gaming area, and small market near check-in. The secure elevator system requiring key access is a welcome safety feature. Unfortunately, several issues marred our six-night stay in May. The most concerning problems included: Maintenance and Design Issues: - Bathroom flooding problems due to poor shower design - Wet bathroom floor upon arrival - Broken closet door - Sparsely furnished room with requests for additional furniture denied - W XYZ Bar's non-functioning oven during our stay Service Challenges: - Unwelcoming front desk staff during check-in and check-out - Slow response to requests for extra towels - Poor communication regarding water shutdown (same-day notice) - Limited towel provision despite room occupancy Facilities: - Clean gym (extreme temperature issue one evening- temp set to 90 degrees) - Adequate room size but lacking essential furnishings While the hotel offers some positive features, the combination of maintenance issues and subpar service makes it difficult to recommend. For travelers considering options in the area, the Courtyard New Orleans French QuarterIberville Street provides a superior alternative. The property's potential is evident in its location and aesthetic appeal, but significant improvements in service quality and maintenance are needed to meet basic hospitality standards.