Pontchartrain Hotel St. Charles Avenue
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1 room, 2 adults, 0 children
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Pontchartrain Hotel St. Charles Avenue
No.3 of Instagrammable Hotels in New Orleans
2031 St Charles Ave, New Orleans, Louisiana, 70130, United States
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Amenities
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
Taxi booking service
Conference room
Business center
All amenities
Property Description
In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.
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8.6/10
Cleanliness8.6
Amenities8.6
Location8.6
Service8.6
All 98 reviews
Surroundings
Airport: Lakefront Airport
(19.4 km)
Airport: Louis Armstrong New Orleans International Airport
(24.9 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Standard Room, 1 King Bed (Clio King Accessible)
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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6
Deluxe Room, 2 Queen Beds (Euterpe Two Queen)
Bedroom 1:2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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5
Deluxe Room, 1 King Bed, City View (Clio King City View)
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
City view
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7
Superior Suite, 1 King Bed (Calliope King Suite)
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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8
Superior Suite, Multiple Beds (Thalia Family Suite)
Bedroom 1:1 King bed and 2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Check Availability
9
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)
Bedroom 1:2 King bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
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12
Standard Room, 2 Double Beds (Erato Double)
Bedroom 1:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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6
Standard Room, 1 King Bed (Clio King)
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Check Availability
4
Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)
Bedroom 1:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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Guest Reviews
8.6/10
Very Good
98 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.6
- Location8.6
- Service8.6
Average for similar properties in New Orleans
Luoluoxingban
January 3, 2025
房間打掃總是跟不上，和前台反覆説了好幾次還是不打掃的。房間整體風格比較老式，該有的都有，浴室特別空，太老式了老想到恐怖電影。開門用的是鑰匙，房間號還是兩把鑰匙相加之和，整體是比較神奇的體驗，一個保持自己風格遠離現代化和商業化的酒店。
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Grinder Lam
December 30, 2023
Great location at the garden district. Easy access to the tram ride.
Staffs were friendly. If you like the old new orleans flares this would be the perfect hotel for you
We had the suite. Beds were very comfortable. Extra living room was perfect.
Don't miss out on their amazing rooftop bar view.
However the hotel needs some remodeling.
Carpet is old, bathroom outlet isn't working. Bathroom overall needs update. Needs more light fixture. 1 elevator is not operating. Another one was down for half a day.
Guest User
July 1, 2025
This is not a hotel that you ever want to stay at. Rude, inexperienced staff (the front desk person had no idea how to check us out ) and they don’t provide water in the rooms. After a night out in New Orleans, the only option is buying water from the bar for $7 a bottle! The rooms are very out dated and not decorated with any type of New Orleans style. This place revolves around the roof top bar, that’s all the property is there for
Guest User
June 17, 2025
The valet,Phillip was super helpful as well as the desk clerk, M K, We had a great stay. Our room was super nice and always love going up to Hot Tin fir the view.
Guest User
June 11, 2025
This is a gorgeous vintage hotel that was built in 1929! Love all the decor, in both the lobby and room along with the gorgeous vintage wallpaper in the ceiling of the elevator! The valet service was exceptional, especially Phillip, who we dealt with the most!
Guest User
June 9, 2025
Freddie, Tre & Murphy at the valet took such great care of us! We were traveling cross country with our car packed to the brim and they were tremendously kind and helpful. They also gave us some great local recommendations when we asked! We also had the great fortune of visiting all of the restaurants on site and nothing disappointed! I will dream of the Hurricane I had at Hot Tin and the milk bread and gumbo at Jack Rose were to die for! All of the staff at Jack rose was tremendously helpful and kind! Will definitely stay here when we return. Perfectly located in the beautiful garden district and beautifully appointed. Our pups also had the best time!!!
Guest User
June 9, 2025
The character, history, and the wonderful staff made our stay so enjoyable. Plus, we enjoyed a couple of the concerts in the Bayou bar. Highly recommend. Plus, the rooms were spotless. We did not go to the café so I can’t speak to that. But the Bayou bar was awesome.
Guest User
June 3, 2025
I wanted to write a review because of the friendliness and professionalism of the valet staff. Phillip, Antanae, and another gentleman who had braids going to the back. They made me feel welcome on arrival and departure. The housekeeping person did an excellent job at refreshing the room. I enjoyed the New Orleans themed atmosphere of the hotel. I usually stay at the Windsor and this was a different experience.
Guest User
May 22, 2025
Great location. Very unique rooms. The lobby bar is a great place for a drink. The front desk staff is nice. The rooms are clean and very spacious. The rooftop bar has very poor service. The staff are not the nicest and thought the view is great, you will wait for a drink.
Services & Amenities
Most Popular Amenities
Private parking
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Taxi booking service
Conference room
Additional charge
Business center
Multi-function room
Wi-Fi in public areas
Free
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available Off-site parking, and Charge, US$55.69 (approx. PHP 3,239.75) Daily. Reservation not needed.
Private parking
Additional charge
Valet parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Languages Spoken
Spanish
Food & Drink
Bar
Room service
Public Areas
No smoking in public areas
ATM
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Business Services
Multi-function room
Conference room
Additional charge
Fax/copying service
Business center
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
Smoke detector
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
If you plan to arrive after 00:00 in the morning on the day following your check-in date, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$75.00 (approx. PHP 4,363.11) per pet per stay
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1927
- Renovated: 2016
- Number of Rooms: 105
In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.
Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.
Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Frequently Asked Questions
What is the cancellation policy for Pontchartrain Hotel St. Charles Avenue?
The cancellation policy for Pontchartrain Hotel St. Charles Avenue varies depending on the type of room and booking conditions.What is the cancellation policy for Pontchartrain Hotel St. Charles Avenue?
What are the check-in and check-out times at Pontchartrain Hotel St. Charles Avenue?
Standard check-in time at Pontchartrain Hotel St. Charles Avenue is 16:00 and check-out time is 12:00.What are the check-in and check-out times at Pontchartrain Hotel St. Charles Avenue?
Does Pontchartrain Hotel St. Charles Avenue provide breakfast?
No, Pontchartrain Hotel St. Charles Avenue doesn't provide breakfast. Does Pontchartrain Hotel St. Charles Avenue provide breakfast?
Can I bring my pet inside the Pontchartrain Hotel St. Charles Avenue?
Pets are allowed on request at Pontchartrain Hotel St. Charles Avenue. Charges may be applicable.Can I bring my pet inside the Pontchartrain Hotel St. Charles Avenue?
How far is the Pontchartrain Hotel St. Charles Avenue from the closest airport?
The closest airport is Lakefront Airport, and it is about 21 mins from hotel by car (19.4 km).How far is the Pontchartrain Hotel St. Charles Avenue from the closest airport?
About This Property
| Nearest Airport | LAKEFRONT AIRPORT |
|---|---|
| Distance to Airport | 19.4KM |
| Nearest Train Station | Amtrak - New Orleans Union Passenger Terminal |
| Distance to Train Station | 1.74KM |
| Average Price From | PHP16249 |
| Hotel Star Rating | 4 |