Kimpton Hotel Fontenot

Very old hotel and unclean carpet. Staff service extremely slow. It took me 30 minutes to get my car using valet parking. I don't understand how this hotel got this rating. The price at this level hotel is ironic. Don't book.

We loved the Peacock Lounge and the location...but then it does down from there. I have Ambassador status with IHG and look forward to their generally good customer service and great rooms -- this property was a disappointment. We had booked the spa suite but the spa tub did not work -- we called maintenance to have it fixed and it took two trips to get it to where we could use it (the tub wouldn't hold water), but after maintenance left it still didn't work -- in otherwords it wasn't really fixed. I did mention this and asked for a credit but they offered, and we accepted, a bottle of wine. I hate to complain about staff but as an example, I called down to the front desk to see what time the breakfast restaurant opened -- I was told 7:00, 7:30 or 8:00--- I asked which was it? I was told that it generally is 7 but they need a couple of hours to prepare and it is anytime from 7:00 to 1:00 pm-- I was stunned by this response. We headed down about 7:15 and of course the restaurant was open -- but I noticed the frontdesk person looking down on his cell phone and not paying any attention to anyone or anything except that -- so that explained the 7- 7.30 or 8!! The hotel is in a great location, breakfast staff in the King was great. The rooms need alot of updating and refresh.

We cannot express how impressed we are with this hotel. The staff is friendly and down to earth, the room is cozy beyond compare, the design is saturated with culture. We are going to keep coming back anytime we find ourselves in crescent city.

Chose this hotel because I wanted time to work in the room as well as to sightsee. I explored a number of hotels and chose this one because of the Premium Room With River View. When I went to my room there was only a view of the City below. I returned to the front desk and was told, by a very friendy forthcoming employee, that there are no rooms with a "RIVER VIEW" and management will not change the description "because it generates revenue." and they are instructed to just apologize to the guest. Upon returning home in San Diego I wrote a letter to General Manager Jessica Malecki and she did not even bother responding. I will be filing a complaint with the State and with IHG Corporate Office

Great vibe, amazing staff, comfy beds, large modern rooms in fabulous location. All staff goes above and beyond. Never stayed at this hotel in Nola and we come down at least 1x per year. This is a great find, the staff…all the staff is beyond wildly amazing and accommodating! Seems it’s all about the guest experience and it’s fabulous. Clean modern lobby. Clean larger modern rooms and bathrooms. We love this place.

This hotel is mediocre at best! Rooms are very basic and could be cleaner - typical low quality problems like hair in the bathroom, scratchy towels, gunk covered shower heads and unreliable wifi service. The hotel offers things like lobby coffee and wine services but lacks basics like coffee or irons/steamers in the room. They offer to send an iron but be prepared to wait… why should guests who obviously travel with clothes packed in suitcases need to ask for such a basic need? Restaurant service is pretty sloppy too. Expect a food auction when food is brought to your table and glasses to sit empty before refills are offered. Booked here since the hotel was included in the Chase Sapphire Reserve hotel program but will now think twice since I’ve experienced the quality of property they promote. Definitely wouldn’t recommend and won’t be back myself.