The Ritz-Carlton, New Orleans

Fantastic

From the moment my wife and I arrived at this hotel, we were impressed. The staff, Valeria and Jack greeted us with warm smiles and genuine hospitality, making check-in seamless and welcoming. Our room was spacious, modern, and spotlessly clean, with plush bedding, high-end toiletries, and a view of Canal St. Housekeeping was consistently thorough and respectful of our schedule, the nightly turn down was fantastic. The Wi-Fi was fast and reliable, which was a big plus for both work and streaming. Most importantly, it’s the people that made our stay unforgettable. Every team member went above and beyond to make sure we felt cared for. Whether offering local tips or simply remembering our names, the service was impeccable. Highly recommend!

I took my sister, daughter and niece to New Orleans to celebrate a 13th birthday. The room was good for the 4 of us and the staff was friendly. However, my sister and I decided to have a cocktail Sunday night 6/29 at the bar after dinner and there were multiple mice running around the floor of the bar. Multiple patrons were aware of the mice as well as the staff. The manager comped our 2 drinks and assured us the engineer was going to handle it. However, the engineer just stood there and told us he didn’t know what he could really do and left. There was definitely ore than one mouse. The bar serves food and drink and I am concerned about the cleanliness and safety for the guests of the hotel. I have stayed at the property on another occasion and did not have any issues. However, after the incident with mice, I will no longer stay at this hotel.

We booked a 4 night stay at the RC New Orleans. We were dropped off at the taxi stand on Canal Street in front of the hotel. No one from the hotel was standing at the entrance door. We didn’t realize we could have been dropped off at a different entrance and had to drag our bags to the second entrance. After telling the front desk about this, someone was always standing at the Canal Street entrance for the remainder of our stay. Pros The staff here is fantastic. The executive suite is very comfortable with a view of the courtyard. The Jeremy Davenport lounge. What talented musicians. A highlight of this property Cons Location. Canal Street is pretty seedy if you want to walk around. Water pressure in shower. Disappointing. The Club lounge Great staff Beautiful rooms The breakfast buffet food was sitting out too long for us to feel good eating there. Our reservation included breakfast in the dining room where they had an omelette station. We had a great breakfast there every morning Canapés in the club lounge were good some nights, not good other nights. Pelligrino was only offered on Friday and Saturday nights. Wine options and mixed drinks were available every night. The desserts on Saturday night were perfection. Room service food was good. Dining room food and service were fair.

I visited New Orleans in December to see two different performances of the Nutcracker ballet at local companies. I loved my stay at the Ritz-Carlton mostly because of its French Quarter location which gave me a great advantage for daily sightseeing. While I didn't get a chance to have any meals at the hotel since I was out most of the time, I did make an appointment at the hotel's fantastic full service spa, and had one of the best mani/pedis ever! The hotel's interior was beautifully decorated for the holidays and so cheery. There seemed to have been some kind of event happening during my stay, as the hotel's lobby area and "Bingle Bar" were absolutely packed in the evenings, creating a lot of noise. However, once I reached my upper floor room, all was peaceful. Would definitely stay here again in the future!