Candlewood Suites New Iberia

Unhealthy and Disgusting Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.

Do not stay here I checked out after being there for 2 hours. I was not eligible for a refund and paid for two nights. That’s how bad it was. I left and accepted the loss of refund. Filthy, smelly, holes in walls, roaches in bathroom, sketchy people outside, screaming from next room, and extremely uncomfortable bed. Do not stay here. Save yourself.

Tabasco getaway My sister and I wanted to get away for a couple of days and this was a great place for us. It was conveniently located as we planned to visit Avery Island. The hotel was clean and quiet. The room had lots of space and the beds were comfortable. Our only complaint was the microwave did not heat up, but that didn't affect our stay. I would definitely recommend this hotel as a place to stay.

Well worth a stay. Friendly front desk, clean room and morning coffee. Minor maintenance up keep would have given 5 stars but none of the maintenance affected our stay. Would stay again.

STAY AWAY!!! We made a 4 night reservation based on online photos. When I arrived and saw the condition of this place I didn't feel safe checking in. This hotel is bad. They refused to refund my money. Over $500 wasted; but my safety was more important. On top of everything the staff was extremely rude.

Birthday weekend Took a shower No hot water/Ran out of bath towels took longer than expected to get new towels/ stairway emergency door left open