Travelodge Stoney Cross Lyndhurst

Perfect stay to get into the new forest- easy check in and clean room.

This is a fabulous TL. Clean and fairly quiet. With the best staff! They also helped me with my luggage and I was so very grateful.

Linda was the only member of staff on duty when we arrived. I had booked a disabled access room as I am a paraplegic in a wheelchair. She explained the travel Lodge does not provide disabled access rooms for families. She suggested that we find another hotel. When I explained that we had travelled a long way, it was late and that maybe she could just put a fold up bed in the room, she said no but you just have the family room. When we got to the family room she explained that me and my wheelchair wouldn't fit in the bathroom. When I explained thats not going to work she huffed and we all had to follow her back to reception. When I asked why she couldn't put a fold up bed in the disabled room she said she would have to call her manager. While on the phone to the manager she said "they haven't even paid" so I corrected her and asked that she check the system. She then said...oh SHE has! She hung up and then proceed to tell me that in the future I should not book with travel Lodge as they can't forfill my needs. My husband and I were gobsmacked. She went off then went she came back she started to explain the assistance cord reset process. Where she repeated several times that as my husband was with me there would be no need to call for assistance and that she would not attend. The entire time linda spoke to me very slowly which I found extremely offensive. A car accident took my ability to walk it didn't make me deaf or stupid. We have travelled all over the world before and since my accident and this is the 1st time I've been made to feel like such an inconvenience, unwelcome and that I didn't belong! Please provide linda with equality training I believe your future disabled customers will benifit.

2nd visit to the Stoney Crosd Travelodge, the room was very clean and comfortable had a good nights sleep. As our previous visit we were made to feel very welcome by manager Kirsty and other staff very polite. Recommend if visiting the New Forest.

Last minute stopover close for new Forrest although on a busy road it was quite in side with triple glazing.

On busy A road, some traffic noise, next to petrol station. Ignore for sale sign on front, that's the adjoining building!