The Palm Spring a Boutique Hotel Naraina New Delhi

Unfortunately, the experience was far below expectations, significantly impacting our trip. Despite a prior request for a late check-in and twin beds, the room was not ready upon our arrival. To make matters worse, the room assigned to us appeared to have been unused for several days, if not weeks. The condition of the room was unacceptable. We noticed spider webs, excessive dust, and hair on the floors, indicating a lack of proper cleaning. The mattresses were in poor condition, emitting a foul odor, and were not properly made. The flooring was broken, the ceiling had leakage issues, and there were visible signs of water seepage. The bathroom was equally disappointing, with broken tiles, loose taps, and visible saltwater stains on the shower and sink, making it look dirty and unhygienic. The overall stench in the room was unbearable. Upon complaining, the staff admitted that the room was mistakenly allocated as it was not in use. They assigned us a second room, but it was in a similarly poor state and did not meet basic standards of cleanliness or comfort. Additionally, while the hotel does not have a kitchen, breakfast is offered. However, it was outsourced and the same meal was served for two consecutive days, which was underwhelming and lacked variety. This experience was highly disappointing and fell far short of the standards expected from your establishment. I hope this feedback helps you address these issues to ensure a better experience for future guests

terrible.

4- good. It was nice. Room service was quite polite and kitchen staff was too humble for further requests. Overall was a good experience at my stay at palm springs boutique hotel, naraina.

Room’s is very poor and dirty.

Dear sir i have pay amount but i m not satisfied

Pics on make my trip was beautiful but in actual the hotel was very bad and in worst condition. Room was very cheaper than make my trip,