Hotel the Royal Plaza

This booking marked the beginning of a trip that we had been planning for a long time and for which we saved a significant amount of money. Unfortunately, our experience at your hotel has soured our overall experience of India. We paid a premium rate in expectation of an appropriate standard of comfort, cleanliness, and service, but the reality fell well below what would reasonably be expected. Firstly, the room key system was not functioning. We were informed that this issue affected multiple rooms and, based on publicly available reviews, appears to have been an ongoing problem. Each time we left the room and returned, we were required to wait between five and ten minutes for a staff member to escort us and unlock the door. In addition to the inconvenience, staff repeatedly failed to verify our identity before granting access, which represents a significant security risk. The disruption was so frequent that we chose to check out early on our final day rather than continue dealing with the issue. Secondly, the Wi-Fi service did not function at any point during our stay. As a result, the television services were also unavailable. This further reduced the comfort and value of the stay. Thirdly, upon arrival on 6th February after a delayed flight and a lengthy immigration process. We attempted to have breakfast and were abruptly told there was “no room” in the main dining area and directed to an alternative room. The manner in which this was communicated was discourteous, and the alternative breakfast offering was notably more limited in both quality and selection. In addition, the condition of the room itself was unsatisfactory. The shower was not properly cleaned, several doors had visible stains, and both the fridge and kettle were in an unhygienic state. This level of cleanliness is not acceptable for guest accommodation. Finally, complimentary bottled water was provided only once during the entire stay. We were required to argue with breakfast staff to obtain an additional bottle so that both my wife and I could take our medication. This should not have been necessary. We did give the hotel an opportunity for a rigt to reply and to put all this right before posting this review. They have not even bothered to respond to my email.

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

Me and my wife stayed at The Royal Plaza 3 weeks back. The entire staff was extremely humble, polite and co-operative to all our requests. A big thank you to Prithvi Raj Singh who personally took care of our comforts and within the restaurant crew, a big thank you to Navpreet. Great team pampered us with excellent food.

The hotel is in a very good location and the room is clean. The front desk needs some improvements in terms of showing respect to clients. The lady ignored me waiting in line to check in while chatting with an acquaintance.

Hotel need much upgrading since my last trip in 2016. I needed to replace my Door cards everyday 😡 worst when you’re tired after a busy day. This is an issue with many clients as I overhead them at the check in counter.