The staff is friendly and the facilities are clean. I especially liked the accommodation because of the rooftop and the view from it.
However, when I said I made a reservation through Trip.com during the check-in process, I was surprised because the hotel said they do not accept Tri.com reservations and that they did not have a bed for me. I told the counselor about the situation over the Internet phone, and the counselor spoke to the hotel staff and explained that I had made a reservation through a travel agency called *******, not Trip.com, so I was able to check in and stay at the hotel. . I am grateful to the counselor who saved me from a crisis.
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