Fairfield Inn & Suites Wilmington New Castle

Staff Service: Staff service was consistently praised for being friendly and professional, with several mentions of attentive and helpful interactions during stays. Guests appreciated the overall approachability and efficiency of the team in addressing needs.

Never in My 24 years of Traveling around the World Professionally, Staying at Marriott Properties from Rome to Tokyo Have I been treated with Such Hostility. The overnight Front desk Clerk with An Obviously Protruding Nose Ring Going by the Title of M. , told me to My face "The Hotel is Oversold, Your Only a Silver Bonvoy member, Your Nothing!" I have stayed at this property twice before dealing with a Wonderful Person Fatima and A front desk Gentleman who was beyond professional! This third time left me Disappointed and Dumbfounded. I can't believe that someone Hired Ms. M with the Nose Ring and Allows her to Deal with the General Public. I emailed the Manager of this Property and Heard Crickets in Response. I have never Shyed from Composing A Review,So Future Customers Consider Yourselves On Notice! I called the Courtyard Marriott at the Delaware Memorial Bridge and Jeff told me to come right over they had a Room for me and I could get a Late Checkout. My Dollars Are Important Especially in this Economy! I Will Spend Them Where I Am Welcomed. The Icing on the Cake was I was told By Ms. Nose Ring to Wait for My Uber Outside as I wasn't A Guest? I would have been Terminated on the spot For Such Maltreatment!

I need to give a shout out to David, the front desk manager. He is so personable and friendly. He made us feel welcome. We were upgraded to a suite because of our Bonvoy status. Great place to stay if you have business in Wilmington or are flying out of the New Castle Airport. The only reason I gave 4 stars instead of 5 is because the shower needed a deep cleaning.