Holiday Inn Express & Suites New Castle by IHG

Best night sleep in a hotel in a long time. Quiet room and mattress was not too squishy. Would prefer to have bedside reading lights that were not a harsh blue toned light, but did appreciate the reduced number of always on lights on the TV, Microwave, Phone and alarm clock. Though the room did have an extremely strong scent from whatever carpet cleaner or other cleaning products were used, turning the air conditioning on high as well as leaving the bathroom fan on while away at dinner removed much of the overwhelming scent.

Check in was quick and staff on all shifts were friendly and helpful. Great place to stop during a road trip.

Hotel overall was nice. Bathroom shower doors had a gap that leaked quite a bit of water out into bathroom floor. Cleaning service left my door unlocked/ open one of the nights I stayed there. Management did take care of that and luckily nothing was stolen. Breakfast was standard but good.

The staff is very professional, courteous, and friendly.

Customer service is everything! And this establishment does it right! 100s across the board. I don't care where a business may lack, if it has a professional and accommodating customer service team than it will thrive and acquire an extremely loyal customer base. The Holiday Inn New Castle is the absolute best hotel to say in, in that region. I travel to there often to assist with my elderly mother and my last stay Mar 18th - Mar 21st was perfect from check-in to check-out. Let me tell you just how amazing your stay will be: Expect to be greeted with free fresh baked cookies and bottled water, Expect super fast check in, Expect a clean room and facility, Expect a peaceful and quiet environment, Expect a decent breakfast for you and your guests, Expect friendly pleasantries from the staff, Expect fast & easy check out. Personally they exceeding my expectations when I was allowed to check in early and work in the lobby for hours after I checked out. I was allowed to finish some stuff I had to do for work before hitting the road for a 6 hours drive home. I once stayed at a competing hotel that's next to theirs just to get the experience they offered but after this last stay at The Holiday Inn, I will never stay anywhere else when visiting New Castle.

Smooth check in and good customer service They were great, very friendly and accommodating