Sun Retreats Texas Hill Country

Beware of their cancellation policy. I was charged upfront for my stay at the park. Had a zero balance due. I had to cancel the trip and did so 4 days prior to arrival date. According to them I would have had to cancel 14 days out to receive a refund. I would expect a percntage of the total to be forfeited but not the entire $333.00. Obviously, they have no conern for their customers. They are just money hungry.

We have been coming here for years, mainly for Wurstfest. Since the sale to holding company we have seen a downturn in the upkeep of the property. However the main concern is that it doesn’t seem to be for traveling or weekend RVers. Most of the units have and are set up for long term and even permanent housing. We even saw at least 2 RV apartment units. It was a fifth wheel that had about 6 doors (on each side) and separate units for ppl to sleep in. The spa at the Lone Star building was EMPTY, guess that don’t even have it available for anyone to use. Many of the FTers had junk everywhere. The ladies that checked us in and we talked to on the phone we’re very nice. Sun Country has run this property into the ground and ****** the life out of it.

We just returned from 3 night stay. I always experience anxiety re: looks and cleanliness.This place exceeded our expectations. We stayed in pecos cabin. It was small but super clean and well appointed. The bathroom small but doabable. They have handicap toilets which is just a nice touch. They have really paid attention to details.Grounds very well maintained.We enjoyed pools and hot tub. Great location. We will definately stay again when in the area

This facility really has potential- the downfall is the staff and lack of customer service. The first time we stayed here, we booked with several other families, requesting to be next to each other when we came. The staff told us that it would be no problem, however, when we got there, they gave us a really hard time about grouping us or even putting us in the same area of the campground. This was not a holiday weekend, it wasn’t overly crowded. The next time, I booked a 5 day weekend and then asked to extend my stay for one month. I was told by their agent that they do not allow campers over 10 years old to stay monthly. I submitted photos of my camper, asked what their reasoning was, requested any type of explanation and all they can tell me is “this is Sun Outdoors policy- no exceptions.” I called the Sun Outdoors customer service line and they told me “if photos are submitted, and everything checks out, Sun Outdoors will happily accept campers over 10 years old,” but the Hill Country Sun Outdoors location refused to let me stay for one month. Oddly enough, they are happy to extend my stay to 2 to 3 weeks for an outrageous amount of money. My kids had a great time when we visited this establishment. They have a lot to offer. Unfortunately, they don’t seem concerned about having repeat customers. Isn’t this supposed to be a family friendly, fun place to visit that your family wants to come back to? I found several other campgrounds in the area that are happy to accommodate us.