Sleep Inn & Suites New Braunfels

Central Location: Frequently praised for proximity to attractions , with many noting easy access to local activities and dining.

For others looking for accommodation in the area, be careful with this establishment, read all the comments and responses from the hotel, which lack absolute commitment to good customer service, do not waste your money, it is not worth it. Worst hotel in the area, don't waste your money. His receptionist and manager on duty on April 19 in the afternoon were absolutely rude, disrespectful and even violent in the treatment that I and my family received. At the time of check-in, my debit card was charged with the value of the reservation and the transaction approved by my bank, however the manager refused to provide the service and violently expelled us from the establishment. We asked for police support but it did not arrive and we could not wait any longer. The transaction carried out was canceled by the hotel minutes after the incident, confirming that the initial transaction had indeed been carried out successfully, as confirmed by my bank. Additionally, it is not understood why a hotel using the Choice chain brand claims that they do not care about our complaint with the chain since they are not part of Choice. It is truly incredible what happens with the staff that runs this hotel and makes it the worst establishment with the worst experience in the area. For this reason, I advise others not to waste their money in this establishment.