The Zen Wellness Resort

First of all, the location is very remote, about 20 minutes drive from the core area of Aswan. Once you enter this black-hearted village, you can't escape. The occupancy rate of such a large village is very low. It seems that it has never been maintained. It is like an old community without property management. Then, the so-called health villa resort is actually a bunch of rooms in a house, about five or six rooms. The glass door on the first floor can be entered and exited at will. Some rooms upstairs are close together. We almost share the balcony with the neighboring room. There is only a screen partition in the middle. It is simply a joke for the safety of guests. I don't know what the health in the name of the hotel is. There are no health projects. The only free thing may be swimming in the swimming pool, but the water in the swimming pool is terrible. Frogs will be disgusted by rats if they go in. Finally, let's talk about the hotel's supporting restaurant. It is far from the city, so you can only eat in the hotel restaurant. You need to take a shuttle bus first, then a van, and finally drive for five minutes to take you to the restaurant. The menu was completely different from what was said online and what was on their website. At least one-third of the dishes were missing, and the prices were in US dollars. Ordering two and three dishes cost about 200 RMB per person.

The service is very good. When you need any help, it always appears quickly. The breakfast and dinner are very healthy. It is worth choosing for friends who eat light food. The yoga teacher in the gym explains patiently. In short, it is worth the money.

The location of the hotel is a bit remote. It is quite a distance from the train station by taxi, and we were ripped off by the taxi. However, the environment of the hotel itself is quite good. It is a row of small villas, and the restaurant is very beautiful. The environment is really great.

I recommend the small stall at the entrance of the hotel (near the Nile River at the bottom of the hill)! A bowl of indo instant noodles (you can add their chili powder, I am very spicy and I was very spicy) and a lot of bread seemed to cost no more than 30 yuan. This is not my first time to Aswan. I have been in the old city last year. I feel very disconnected when I go out at the old waterfall. Compared with the old waterfall, this place is more suitable for just wandering around the resort. The bosses here are very kind and do not increase the price at all. They are the same price as the locals. Although the language is completely incommunicative, sign language is enough! Take a taxi or drive by yourself. You can turn left when you are about to reach the roundabout (turn right to the hotel). There is a convenience store near the residential area, where you can buy some things to eat in the room. Behind the stall, there is a mother dog and a litter of children who have not been weaned in the grass near the river. The convenience store here has cat food and dog food. If you have spare energy, you can bring some here. The weather is getting hotter and hotter. The small animals and the working people are struggling to survive. The first two pictures are over there in the restaurant. There are also two litters of children, both of them are very thin. Although the area was bought and renovated by Zen Group, the living space of these native animals has been squeezed. These animals are very friendly and are trying hard to fill their stomachs. I hope Zen can simply set up fixed areas for them to eat and water. There are a lot of leftover ingredients in the kitchen every day. In addition, the food in the stalls and hotels is very clean. I don’t know what I ate in Old Falls last year and I still have diarrhea when I returned to London. This year, I have eaten many roadside stalls in a row, and the crispy intestines are not a problem at all. I don’t have much cat food and dog food left, and I can’t buy it nearby. I found that the mother dog can eat indo instant noodles if they are crushed, and she can also eat small bread.

Very good experience, I like the design style very much, it is relaxing, comfortable and quiet, with beautiful Nile sunrise and sunset scenery. And the service is very considerate

I am a Ctrip Black Diamond member. On average, I book and stay in more than 100 hotels nationwide and worldwide every year. The "weirdness" of this hotel still needs to be "warned" for a while. [Advantages] Each group in the community has a swimming pool with a large area. Although it is not carefully maintained, it is relatively free, with good scenery and comfortable to soak in. Weird [location] and [structure]. Many reviews mentioned this point, but did not make it clear. This is very important. I will try to express it again. The hotel is essentially a real estate villa project on a mountain in the suburbs of Aswan. The community is very large, which can be roughly understood as a mini version of "Country Garden" in Egypt. This community has currently taken out several groups and handed them over to the hotel management company to manage. The hardware construction level and hotel management level are actually closer to the "homestay" in China. (I later gave feedback to Ctrip, and Ctrip said that the hotel is considering moving the restaurant to the community and putting it in a villa. I advise those who come later to be cautious and optimistic. The quality and environment of the food...) [Strange Transportation] The "bigness" of this community is not only in terms of area, but also in terms of structure. The residential area is on the top of the mountain, and the restaurant (because it is in the wilderness, breakfast and dinner may need to be highly dependent) is at the foot of the mountain, by the Nile River. To go back and forth from the hotel to the restaurant, you must take their 13-seat shuttle bus, [leave] the accommodation area, and drive 7-10 minutes on the winding mountain road in the wilderness (there are no street lights at night) to arrive. In other words, no matter how big other resort hotels are, as long as you have time, you can usually walk from where you live to the restaurant. It's just a matter of time. This hotel is absolutely impossible, and you can only take a car. This means that every morning and evening you need to save 30-40 minutes x 2 from your schedule as transportation time. Use it to call a car, wait for a car, take a car, call a car for the return trip, wait for a car, take a car... If you are unfortunately arranged to a group far away, after returning to the top of the mountain, you have to transfer to a golf battery car to return to your room, and you also need to call a car and wait for a car... [Strange communication method] Each villa is only equipped with a telephone in the public living room (not in the room). Because it is essentially a real estate development community, not a hotel, the cost of internal telephones and switches should not have been considered during the construction of the project, so all telephones can only dial external lines. For example, if you want to call the front desk, you need to remember a very long number, which is about the area code KKK-front desk phone number KKKKKKKKK. Such a long number will not be written on the phone, but only written in small print on the A4 paper at check-in. If you can finally find this phone number (the front desk will deny the existence of this phone number during check-in), and can remember this more than 10-digit number, and call it, then no one will answer the call, and no one will answer it after 10 minutes of dialing. So, how do you communicate and get service in this hotel? ? ? For Chinese people, if there is no WhatsApp, the only solution is to use "Little Red Book" and chat with their front desk through Little Red Book. The actual check-in experience is that in the afternoon and evening, someone answered the communication on Little Red Book, but the attitude was cold. Before checking out the next day, I called a taxi to pick up my luggage, but Little Red Book was silent. After waiting for 30 minutes without success, I walked a long distance to the front desk to handle it. [Room card keeps breaking] After staying for two nights, the room card broke twice. The first time it broke, I went to the front desk to reset it (walked 7-8 minutes in 42 degrees high temperature to the front desk to swipe it again). The next day, I couldn’t get in again. Fortunately, the phone was not locked in the room this time. After waiting for 12 minutes, someone brought the room card. 【Arrogant front desk manager】 The front desk manager is Ms. ********* (g**** n***), who claims to have 12 years of hotel management experience. She is a typical person who has learned the superficial elegance of foreigners, but actually has no logic and is arrogant and bad in her bones. I told her that no one answered the landline call, and it took a long time to call a taxi. She argued back that it was very fast and there was no need to wait. I asked her to call on the spot. She awkwardly called 4 times, 6 minutes in total (I helped her count the time next to her), and no one answered. She took out her mobile phone and sent a message, waited for another 3 minutes, and called again. Finally, someone answered and called a taxi. I waited for another 7 minutes before the taxi came. I told her that it was difficult for customers to call a taxi, and it was time-consuming and laborious. She said: It's very fast, the time of calling the phone does not count, that's the phone show (weird brain circuit), the time starts when the call is connected and the taxi is called, and the taxi arrives in 7-8 minutes, which is very fast. 【Only two bottles of water】 The hotel next to the desert only gives two bottles of water when checking in. If you want more water, it costs $1 per bottle. To get water, you can only send a message on Xiaohongshu, wait for a reply, wait for water, people come, block the door, ask for money, can't sign a bill, can't put it on account, must pay on the spot, 2 bottles of water 2 dollars, no money, no water, no people will leave (also brought a mobile card reader). [Hotel prices] General Nongfu Spring mineral water, large and small, 1 dollar per bottle, juice drinks 2-4 dollars. Dinner main course, about 20-40 dollars a dish [Hardware] In the whole room, there is no mirror that can see below the belly button, half-length mirrors can only reach the chest at most, if women want to match clothes, they need to rely on imagination. The shower room has a fixed shower head and no hand-held shower head. It is impossible to "flush wherever you want" (many hotels in Egypt are like this). The water supply was cut off once within two days of check-in, and the toilet could not be flushed. I asked on Xiaohongshu and they said that there would be water later, but their attitude was cold. The overall decoration level is probably a low-profile and run-down version of Country Garden. The construction quality of the engineering team is completely out of control. All installations and corners are done in a temporary rush, loose and broken. Even the room has not been thoroughly cleaned and cleaned, and it is directly transferred to the operation stage. There are also many comments complaining that the hair dryer in the hotel room and the socket do not match those of the hotel, and they cannot be plugged in. I am too tired and have no time to study it in detail. [Weird check-out] When it was time to check out, I called a car, and Xiaohongshu replied, "I am here." Then, there was no news. No matter what information I sent or how I asked, no one replied. I had to walk to the front desk again to check out. I was alone and slowly. After I finished, I was given a "leave certificate" similar to the one used when moving in a residential area in China, which I gave to the electric car driver, and then the electric car went to the room to check my luggage. The worst service and process I have ever seen. [Customer composition] There are indeed many Chinese people. I met 4 groups of customers when I checked in, all of them were Chinese. When I was soaking in the swimming pool, I saw 2 groups of foreigners