Paradise Beach Residence - Ultra All Inclusive

Terrible staff everywhere.In the restaurant, there is one nice lady, the rest even not speaking english, I mean even basic phrasis.Not enough water in the room, 1/2 l per day, per person.Cleaning servise terrible, we did not have changed towels for 3 days.Rooms not cleaned, balcony not cleaned.Nothing.And the last drop for me was when even receptionist does not speak english… Food - not enough vegetable and fruit at all.Ultra all inclusive we paid for is not comparable to all inclusive in different hotels we visited.We expected really nice holiday, we paid a lot of money for that - but truly, big dissapointment…

This is the first holiday I’d booked to go away with my Mother for a few years and given the alleged “Ultra inclusive” status, we went ahead and booked. On arrival, we were met by unhelpful reception staff who stated we didn’t need an extra room key, but had given another Bulgarian couple 2 keys. We didn’t think much of it at the time. Room was basic, views lovely however. AC worked but the electrics tripped most days preventing the lights from working. The bedding was dirty, mattresses filthy and my mother and I often got bitten. The bathroom was not cleaned as often as it should have been, rarely did we have towels changed. Basic job most days but thankfully we aren’t messy pups! We had bottled water given to us every day, which was good because for an ultra inclusive that’s all we were given in the mini bar. The beach itself is lovely but like every other review you have to pay for use of the umbrella and sunbeds separately. Very poor for ultra all inclusive. I find myself saying that often! The pool itself is fine, but there is rubbish around the poolside which is often left and not cleaned or maintained. Wasps around the drinks section and the bar itself around the pool is not clean either. Gym you have to pay for daily, so if you were there for a week you’re looking at around £35 for the 7 days use, being gym users ourselves, this was hugely disappointing. The staff are unhelpful generally and we found we were often spoken to poorly and/or not given the time of day. Whether they didn’t understand English or not we don’t know, but it was apparent to us that we were being treated massively differently. Which is a shame, we are definitely far too polite in England that’s for sure! The only members of staff who were helpful was the towel man who gave us directions on how to get to the boat across to Nesebar, always greeted us in the morning and was a pleasure to talk to and Bramon the young lad at the bar, who took time to speak to us and often brought drinks to us and played games. Overall, a very sad state of affairs at this hotel. Lack of entertainment and the animation team were less than to be desired. Lack of enthusiasm generally and very unsure what the staff across the hotel were being paid to do given that they spent all of their time on their mobiles instead of addressing the needs of the guests. I’m not usually one for writing reviews, but as a 30 year old, sociable female who wanted a “luxury” type relaxing break, this was sadly, very disappointing and I’d advise others to consider going closer to Sunny Beach, especially if you wanted the atmosphere, working lights, variety of food and a better sense of inclusion. Or pay more and go further afield for proper luxury. The potential for this hotel is massive but the staff need to step up, be more professional and take pride in where they work. Too many staff, not a lot being done.

This is the worst hotel I have ever been to in my whole life and I am someone who has travelled to many different continents. Do not waste your money here. They lie on their websites and social media. Their beach is not free and they ask for extra money for a sunbed which is not shown online. My daughter had insects and bugs in her room. We complained for several days, many times a day, and the staff at reception laughed at our face. They killed one or two bugs and then said “Don’t worry, just go to sleep”. My daughter did not sleep at all whilst we were. staying here because of this. When we arrived back to the UK, the bugs were in our suitcase! We had to bribe the cleaner with extra money so that she could actually properly clean the room. What kind of hotel is this? It should be a motel. Even the one star hotel I stayed in Barcelona was much cleaner and better than this place. The food is appalling, the staff threw the pancake onto my plate very aggressively when I politely asked if they could recook my pancake because it was raw. I asked for black tea for 4 days straight and they said they did not have it. Please please please do not come here. Go to a 3 star in Turkey instead and you will be happier. I have trauma from the amount of distress I went through in this place. It is not even cheap for what you get. We paid £1,400 in September 2021 for 3 adults for 11 days. Unfortunately we could not leave as we had made a pre payment. I am writing this review two years later because I don’t want anybody to make the same mistake as me. My daughter lost 5 kilograms due to the lack of food options and the insects in her room which she had to sleep with for 11 days.