Hampton Inn Neptune/Wall

Love it very clean and good services!

My check in and room were perfect by the absolutely lovely front desk woman who works 7pm when I checked in I wish I remembered her name… the very next day, I was overcharged $50 by a morning front desk employee who informed me they were “ sold out” and my “ only option would be to book through her” and she accepted 200 CASH “as long as I did the $25 deposit on a credit or debit card in my name”…. I was pressed for time and simply believed what I was being told in good faith as I’ve had never had an issue w a Hilton property over reservation charges and I am a Honors member for many years and much travel… suffice to say… I found availability for that night hours later when I had the time to review and attempt to book my third night…. Rooms were still(!) available online at rates lower that the 224 I was charged …. Third night I saved over fifty dollars by booking on Third party…. My suggestion is that prospective travelers Book Prior to stay and not reserve at front desk… this is common knowledge, but to tell me they were SOLD oUt and she was “ doing me a favor by extending my stay and allowing me to pay cash “( or perhaps ripping off both me and perhaps Hilton hotels ? I’m speculating on that… wish she had been accurate on my options if not outright LIE …. And I do not want to take Anything away from the great exp I had at check in ….the hotel is very comfortable without being modern in that way that NYC boutique hotels are… I find that sparse mod look for hotel rather cold and pretentious…. Great smart TV w all access a clean room and all the amenities are what make this hotel a must if traveling to the area… just look thru Google hotels to find ur Very best rate .. and enjoy! I sure did! Thank u Hampton inn Neptune, NJ! Bari W Solo traveler

Bathroom was missing a few items and staff was very helpful in finding them. The hotel is very clean and quiet. I will stay here again.

We did not get the room we requested and paid for. When I complained, we were told it was an upgrade even though my son had to sleep on a pull out couch. The manager then lied and said they called to let us know and he also said we were offered a refund, and none of this was true. A very bizarre experience. I would never stay here again.

Had wedding here- I was told several times bride and groom suite would be comped. we did not fulfill 20 rooms so that was not the case, which is totally reasonable(we were 3 rooms short). Then they put me in a king suite which I did not request and charged me double what everyone else paid. Slimey.

Manager wasn’t good. Property was under construction