Victor's Residenz-Hotel Schloss Berg

No 5-stars , No quiet rooms Read all reviews on this hotel before you book here, the number of ‘sorry’ reactions that management has to give to all these reviews are numerous, we would never have booked if we read this beforehand. For those who give this hotel higher scores , go once to a real 5-star hotel and judge again. It’s not because some of your rooms are bigger and with the 5 star specs , that your entire hotel deserves 5 stars. We stayed in a ‘supreme room’ , which turns out to be even smaller than the announced 26m2. And no coffee machine, even no terrace. You expect that in a 5-star available in all rooms, not to get it by paying extra or moving to a higher model. But more important : you cannot sleep in these rooms , because of mobile airco engines in your room which make SO MUCH NOISE that you can’t sleep. Look at the pictures of the sound measurements with or without airco. Even if you switch off your own tool during the night (as suggested by management as the ‘solution’) the unit of the neighbour keeps you awake : constant blowing and every 5 minutes a trembling sound, whole night long. Solution of the management if you complain : ‘move to another room’. In the middle of the night ?? Even that ‘suite’ has got that mobile airco ánd no terrace, see pictures with the red chairs. ‘Solution’ the day after ? 10% discount, yeah right, how more can you say I don’t care and will not solve it. They also claim they can’t install proper built-in equipment , but the picture demonstrates there’s enough space in the ceiling , but of course that costst a lot more than drilling 50 wholes in the wall and put 50 units. Not amused, never again, think twice. PS : the diner in Bacchus was correct, breakfast was good, but we wished the sleeping room we paid for would also be a ‘ruheraum’

Comfy hotel, lots of gold and red and brass. Special interior and not always latest chic, sometimes over the top and from the past century. Yet friendly staff, welcome dring and clean rooms. Mine was towards and basically just above the main entrance, expect noise at night when people stand/smoke outside and cars approach/leave. No airconditioning but at least a fan in the room ;-)

Amazing experience. Highly recommended this place. Wonderful staff, extremely friendly and they all make you feel very welcome. Beautiful hotel, great food, and best staff! This is the second time I’ve stayed here and I’ll always come back.