Hotels near La Carlota City Public Plaza, Negros Occidental

I decided to try this hotel again because the location was close to the port. While I found it better than my last visit it was still not on par with the best hotels in Bacolod. The good: - The hotel is clean - being attached to the SM Mall with lots of choices for food and shopping was great - Sleep quality was acceptable - water pressure in the shower was great The bad - breakfast was especially bad. No bacon, no egg station, the only juice was calamari’s- how do you provide a breakfast buffet in a tropical country with no mango or pineapple juice??? The coffee and tea is serve yourself. This simply does not compare to the breakfast buffets at the better hotels in Bacolod . The no longer provide individually bottled water in the room. Instead it’s a large bottle that at least in my room was not marked as filtered, so I went out and bought water. - overall the feel is as though they are trying to get by on the cheap. The low quality desk chair, lack of individuality bottled water, poor quality towels, etc. all lead to this feel It’s not bad, just not worth the price. There are much better options in Bacolod for less money

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................

I love how clean my room was, I hope for new pillows. They were not fluffy enough. I had a good sleep though. The staff were also pleasant. I love the K9 named wattatops. I also would like to suggest to add fruit looks on your cereal for breakfast and more food choices for buffet.

This has been my go-to hotel since 2013 and I can say that I am always at home every time I check in here. My recent stay was during the holidays from December 29, 2023 to January 4, 2024. What I notice different from the previous stays were the staffs are more proactive and very customer-service oriented and would greet you when they see you at the lobby. These minor touch is very well appreciated by guests. The front desk were very helpful and efficient. The housekeeping were always on their foot everytime I need them. The bellman were also warm everytime they greeted us at the lobby. The hotel room I stayed was great although a bit dated. Aircon was good and powerful. The bathroom was also great, not slippery, no moldy areas. The breakfast buffet is great as well. Staffs at Ripples restaurant were up on their feet and is very efficient in assisting guests. Overall, I had a great stay and would still stay here when I’m in Bacolod.

While the hotel boasts beautiful interiors, the service is a major fail! On the second day of my stay, I took the initiative to remind the staff about our request for extra beds, which I had already made upon check-in. I came back to hotel at 2pm to remind front desk. However, despite my efforts, the beds were still not set up by 6 pm. So once again we reminded the front swak as my kids had a delayed flight, and we wanted the beds ready after dinner. We reiterated our request multiple times throughout the day. Yet, to my dismay, upon returning from dinner at 8:30 pm, the beds remained unprepared and not even seen in the room. To add to the frustration, the front desk girl named Ann told us the delay to our supposed indecision regarding a breakfast package in connection to the extra bed. The breakfast-inclusive package or not should have had no bearing on the timely setup of our beds. We also had requested before we left the room that our safe was not in working condition and if they would be able to repair or replace. Upon returning after dinner - no action had been made. Safe still busted. Worst of all after a very tiring day at 10:45pm music is blaring loudly one floor above us on the 5th. They didnt even warn us of an event ongoing. We would have never checked in if we were told ahead of time that there would be disturbing music all night long. Such a disappointment! Glaring difference between the hotel's impressive aesthetics and its operational inefficiency. Basic guest comfort and service is soooo lacking.

My wife and I stayed at the Henry Hotel for 5 weeks. We were totally impressed by Beverly's staff. They were professional, friendly, and accommodating. All my requests were handled in a prompt manner. The rooms were clean and up-to-date and the beds were very comfortable. The restaurant had delicious food they serve breakfast, lunch, and dinner. The restaurant staff we're excellent. Their location is close to Robinsons Mall. We felt very safe. The hotel has after hour security and it's across the street from the PNP police station. I would totally recommend the Henry. Thank you Beverly!

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

Nice resort. Beautiful environment. Though for me, the walking is strenous, uphill, downhill, with many steps - not for seniors and PWDs. Limited rooms for accommidation. Pricey, too. Can be the resort's improvement to add more rooms. Only 1 main restaurant, location may be far depends on your chosen cottage, but there were food kiosks on some parts.

Friendly staff and accommodating. Beautiful place clean and big. Hotel's near in city Mall easy to shopping ☺️