Hampton Inn & Suites by Hilton Franklin Indianapolis

Very typical Hampton Inn and Suites. Check in was seemless. Our room was adequate. The bathroom could use a good deep cleaning. The grout needed work. Be sure to bring ear plugs. The traffic noise was intense. The morning breakfast again was very typical.

Unreturned items I like this place, but they didn't help when I left behind some nice clothes. I knew exactly where they were and told them. They said they would look and call me back. They never called. I returned to the hotel a few days later, and they didn't know anything about it. They said they would check again and call me. They never called. Again. From now on I'll be staying at the Fairfield next door.

highway noise and other guests yelling Comfortable and spacious room

We arrived and checked in, we didn’t receive our free water as Hilton honors members. When we got to our room our bathroom had not been cleaned prior to our arrival. It had hair in the bathtub, scum rim around the tub. When I attempted to call the front desk, no one answered the phone so I walked down. The elevator service was extremely slow so I used the stairs after a 5 min wait, the staff stated they would reduce my charge to 165.00 for the night and offered me cleaning wipes. I had cleaning wipes in my own bag so I refused theirs. My card was still charged the full price as no one was at the front desk when I left this morning and didn’t have time to wait after I had already waited on the elevator again.

Horrible service!

Great stay Great place to stay if you are attending events at Lucas oil or other arenas nearby. Clean and friendly helpful staff.