Shadow Pyramids Inn

"Shadow Pyramids Inn" in Cairo, Egypt - the worst-reviewed hotel in history, suspected of deception and even fraud! In many years of travel experience, hotels are usually booked through the Ctrip platform, so I become Ctrip's Black Diamond VIP. I generally don't participate in reviews. When the experience is particularly good, I will give good reviews and share photos and videos for free. I have never had a negative review, but When I checked into the "Shadow Pyramids Inn" on October 18, 24, I encountered the darkest moment I had ever experienced in my travel experience. The room I booked half a year in advance was downgraded by two grades. It was also said that the room I booked was They refused to refund the price difference for this room type and delayed it for 3 hours. Finally, I had no choice but to compromise and accept it. I stayed for one night and moved out immediately the next day. Now that I think about this, I feel panicked. I give you the most, most, most, most The negative reviews are just to restore what happened, so that everyone can open their eyes and avoid falling into the trap! I am a photography enthusiast and a hotel lover. I plan to take photos of the sunset of the pyramids and the moonrise (***** calendar 16th). After several comparisons (I returned the Marriott Hotel), I booked two nights on Ctrip on 24.05.10 for 24.10.18-19, Cairo Shadow, Egypt. The "Senior Studio Suite" of the Pyramid View Hotel (Picture 1) is the hotel's highest-grade room with the best view and the most expensive price (￥1500.67). I arrived at the hotel at 15:00 on 24.10.18. A female customer service agent at the front desk checked in very enthusiastically and led me to the room. As soon as I went upstairs, I felt that the direction was wrong, so I used a translator (my English is not good) to ask her if she made a mistake. She immediately said not to rush into the room, and would take us to the rooftop terrace to drink the best welcome drink (a trick to distract me). I just thought that the room with the best view was already occupied, and the same room type and location were slightly occupied. It was almost understandable, so I asked her to take me to the room. I opened the door and saw that it was completely inconsistent with the room type I booked. I told her clearly that this was not the room type I booked. She said it was this room type and the only one left. , the room I booked did not have a swing, I realized something might be wrong, but thought it was just a misunderstanding caused by communication barriers, so I went back to the terrace and found my reservation information and pictures of various hotel room types, and she started I pretended to be confused and said I had to report to my superiors. After asking me to wait for a few minutes, I started to enter a long procrastination mode (the smile disappeared). After waiting for a long time and no response, I realized that the problem was serious and started to contact Ctrip customer service to communicate and solve it. Feedback from Ctrip customer service They said that the hotel insisted that the room type they arranged for me was consistent with the reservation, and asked me to provide evidence. At this time, a man (maybe the head waiter) came. I followed this man into the room again, took photos, and then uploaded my photos to the website. Pictures of the reserved room type (Superior Single Room Suite, Picture 2-3), the currently arranged room type (Picture 4-6), and the room type that matches the current room (Superior Mountain View Room, priced at more than 900 pictures) were sent to the customer service, and the customer service also noticed The room type didn't match, but the hotel persisted. To be honest, there are only four types of view rooms in the hotel. It is not difficult to distinguish. The most obvious difference is that the area is 5 square meters, the balcony is 1/3 smaller, and there is one less swing on the balcony. When I took out all the evidence and used a translator When I had a hard time communicating with them clearly, they also insisted that the pictures on the website were just pictures and could not explain anything. They arranged the room type I booked, and it just kept going. Let me ask, the most expensive room I booked had a swing and was 35 square meters. room type, but there is no swing, and the room and balcony are obviously much smaller. So what type of room is bigger than mine? I understood that this was not the solution, so I asked them to tell the truth. Did something go wrong? The man helplessly said that they might have made a mistake, but now they only have this room. I can either cancel the order or check in. Let me help. But he couldn't give me a "discount" (I guess it was because the translator was inaccurate, it should be a non-refundable price difference of ￥600), and I almost lost my temper. This was no different from the Ming Dynasty. Seeing the sun go down, I carefully planned the travel and shooting plan for so long. He was about to be disillusioned, his heart was in a knife's knot, and he could only choose to stay for the time being and continue to theorize. If the hotel is overbooked due to a mistake, it is inevitable, but it should at least explain the situation and refund the difference. I will choose to understand and accept it. But the hotel was well aware of the whole incident from beginning to end, and tried all kinds of tricks to fool me. If I changed people or switched to another hotel, no one would care about the room type difference that is usually not obvious, but this room type in this hotel They were carefully selected by me and had a shooting plan. In the face of the clear facts, they still made excuses and refused to refund the price difference. I have reason to think that this was done deliberately by the hotel, and it was not done by accident with a skillful routine. The nature is extremely bad. This is not a simple work error or a breach of contract, this is obvious deception or even fraud! After the incident happened, I made three demands to Ctrip: 1. If the room type does not match the reservation, it is a breach of contract, and the room type difference of RMB 600 must be refunded; 2. The room type does not match the reservation. Checking out early does not constitute a breach of contract. The room fee on the 19th must be refunded; 3. In the face of clear facts, the hotel made unreasonable excuses, deliberately delayed, and behaved very badly. It must admit its mistake and apologize. The next day, Ctrip's customer service supervisor intervened, apologized to me, refunded the first day's price difference of ￥600 and the second day's room price of ￥1,500, and compensated me with ￥500 as an apology for wasting my time and apology (the price difference for my rebooking was all covered). Not enough), so far, 48 hours later, the matter has been dealt with. As a loyal customer of Ctrip and a Black Diamond VIP for many years, it is necessary to put forward pertinent opinions and views on some issues Ctrip handled during the entire incident: 1. From the customer service intervention to my check-in, it took a full 3 hours, and it finally came to an end with my compromise, which shows that Ctrip still needs to improve its response and handling capabilities in handling emergencies; 2. Ctrip’s understanding of the contractual relationship and its own position needs to be improved. The customer service throughout the process felt like a third party was solving the problem between me and the hotel. I was always waiting for the hotel’s reply. When encountering delays or quibbles from the hotel, I could only wait. There is no way to apologize to me, but I don’t know that Ctrip is the Party B who signed the contract with me. Ctrip’s first priority is how to solve the customer’s problem promptly and properly instead of waiting and coordinating. As for how Ctrip communicates with the hotel, it has nothing to do with the customer; 3. When I provided sufficient evidence and the facts were clear, the hotel insisted on its own opinion, but Ctrip was unable to do anything. This shows that Ctrip’s system and process for controlling and restraining its partners have serious loopholes and hidden dangers. This is a loss of reputation! I hope Ctrip will take it seriously and continue to improve, so as not to betray everyone’s trust! I had a very good impression of the entire free trip to Egypt, but the experience of staying in this hotel was a nightmare. If it were not limited by my English proficiency, I would definitely complain to the relevant Egyptian authorities about this hotel! I spend time and energy writing so much just to let everyone understand and never fall into the trap again. There are many hotels near the pyramid with better views and quality than this one. I only found this one on Ctrip because of my poor English.

I stayed on the first day after arriving in Egypt. I felt good overall. The front desk was very polite. You can see the pyramids and the Sphinx from the room and the rooftop. The breakfast was also very rich.

Wow wash the evil pill Lang Found this hotel on booking website The location looks good As a result, it was due to an error in the reservation system. Was assigned another room The lady at the counter worked hard to help me find other available rooms. Let me check in smoothly And explain to us like crazy How to say no to annoying street vendors while walking on the street Although I only stayed for one day But it makes me think they are great

The waiter service was very good, the rooftop dining was very good, you can see the pyramids, very good, the front desk lady was very enthusiastic, there was a light show at night, but unfortunately I didn't see it, overall it was very good