Guest User
March 5, 2022
The hotel itself is beautiful, new, good. Some rooms have windows to the corridor, but the staff does not even warn about this, it is very inconvenient that the windows cannot even be opened. The staff is terrible both in the hotel and in the restaurant. We were not allowed into a pre-booked room due to the fact that there is no registry office, although we have been living together for 10 years. The staff kept us outside for about an hour and a half until the circumstances were clarified in the terrible cold. The manager does nothing. The policy of the hotel is not customer oriented. As a result, we left ourselves, somehow, by taxi to another simple hotel, much cheaper, but the service and staff are excellent! I DO NOT RECOMMEND ANYONE TO BOOK TINCHLIK PLAZA!
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