The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton

Everything about Bankers Alley was top shelf Definitely rebooking when we return to Nashville

The roads were under construction. It was not easy driving to hotel. No parking available except for valet which cost 60 per day! No in and out available either. The hotel entrance is in an alleyway. I had to ask for assistance unloading bags from vehicle. Once I checked in I wasn't informed about where breakfast was (if any) or any amenities offered. Once I was up in my tiny king room with absolutely no windows (I faced an interior wall and another room) no sunlight. It felt very dark and gloomy. The outlets near the bed didn't work at all. One of the lamps switch was broken. The whole bulb assembly nearly fell when I touched it. There was a refrigerator in the room but it barely worked. There was dust and grime petrified in pull out table /tracks where coffee machine was. No ice machines!!!! I searched for 30 minutes and couldnt find anything that explained where i could get ice. I tried calling front desk but my phone didnt work. I physically went down to desk and they told me no ice machines and had to get from bar!!! Also no one offered to look at my phone in room since it didnt work. The sheets on bed very scratchy and uncomfortable as well as towels. Hair dryer was broken and didn't work well. It definitely was as clean as you would think a Hilton to be and the room wasn't anything like the online pictures. For 2 nites it cost me almost 660 not including the valet for my car. Restaurant/Bar area nice but for yogurt and fruit for breakfast was 17 dollars! Probably wouldn't stay here ever again.

Friendly staff, friendly valet. Valet is $60. This is not a vacation hotel for families. It’s a business hotel. No indoor pool. No free breakfast. No ice machines or snack vendor machines on the floors. The Bottles of water in the room are $10 each. Coffee machine in the room didn’t work. The bar/restaurant connected to the hotel is expensive. Walking distance to Broadway, bars, shops and the Arena. The AC/Heat unit will drive you crazy. One minute, it’s warm. The next, it’s so Cold. The room we stayed in was very small and clean. Basic cable tv. No streaming apps available on the tv. Refrigerator was not cold. No microwave. Trash cans in the room are tiny. Some of the charging outlets didn’t work. We didn’t have a room with a view. We had a view of another wall. I don’t think we will be staying again. Thank you!

The property allowed cats so that's why I chose itCheck in was a breeze. Front desk staff was more than courteous. The hotel was under construction during my trip but my room was wonderful. It was more than spacious. The only thing I didnt like (and my travel mate in another room) was how to turn the bedside lamps on(after trying different combos I got it, my travel mate's did not work). Could be due to the construction. The valet was a little pricey for my liking but the valet staff always had my car ready when I needed it. Breakfast was a little pricey. Although it was good, I can't see us paying that much for breakfast again. Overall, my room was great and my stay was pleasant.

Disappointed to say the least from this Hilton Property. Extremely nice people such as (Simone-front desk & Savannah in resturant) and others. However the resturant had fruit Flies which is annoying when trying to eat. We stayed on the 8th floor; the 1st, 7th and 8th floors needed to be vacuumed not only when exiting the elevator but many places. Our shower went on and off 2 different occasions which again is frustrating when trying to shower and had to cut my shower time extremely short. This was brought to the attention of maintenance with a small amount taken off our bill. I also questioned my bill as the package I purchased was to include breakfast, yet I was charged additional by looking at my itemized bill. I had many options to stay in downtown Nashville but chose here, but unfortunately I think that was a mistake.

When booking it would have been nice to know the entire hotel is being refurbished. The lobby was gone, there was no front door. Very limited bar/ restaurant . For what the hotel try’s to represent they should have been more up front about the condition currently. It was a mess. My room was fine, no real issues but not outstanding either.