W Nashville

Amazing stay with amazing service. We came for our 10 year anniversary and had an awesome time. The valet service, specifically, Derion Haynes, treated us like royalty. We will definitely be back again when we come back to downtown Nashville.

A great experience and a great hotel. All the amenities the hotel offered were very enjoyable. This hotel provided everything that you could want for a relaxing getaway. From the pool/gym to the food with a fantastic views we couldn't have asked for a better experience.

The staff was always pleasant and helpful. The young lady that checked me in was nice, and was able to solve a problem quickly. I was able to proceed to my room with no problem.

I am a Marriott Bonvoy member and stay at these hotels when I can for business. I did not stay at this hotel last week during my trip to Nashville as it was personal time and was at an airbnb however we heard great things about the rooftop patio so went on August 8,2024 in the evening. It was not very busy at all. My friend and I ordered a glass of wine each; her a glass of white and I a glass of the rose. About 10 minutes later our waitress, Bailie, came back to tell my they were out of the Rose so I ordered a glass of the white instead. That was delivered to me also about 15 minutes later. There was zero follow up to see how we were doing, if we wanted to order food or would like another glass of wine so service was not good. We were meeting friends in downtown Nashville so had to leave and the bill was brought to me. I paid and left and the bill was stamped at 6:49 pm. The next day we were leaving to drive home after vacation and I had checked the receipt from the night before and noticed that I was still charged for the glass of rose. On our way home, I stopped at the hotel first thing in the morning and spoke to the 2 girls who were on reception about this. They said the management/staff for the patio were not in until 2 pm but they took my information, a copy of the bill and had explained what happened to the 2 of them on staff. The girls assured me the patio management would get the message and I was expecting a call later that afternoon but no one reached out to me and I had left my contact information with receoption also. They also took a copy of my receipts from the night before. We are actually from Canada so that $14 glass of wine plus tax, liquor tax & tip probably ended up being around $20 to $25 with exchange etc. It is actually not solely about the money. There is an expectation of good service and it was not great to say the least and then to be charged for something we didn't receive. Not only was Bailie inattentive and it wasn't busy she was actually a bit rude as well. I actually tipped on the whole bill. I bartended and waitressed all through college so I get the gig; this was truly inexcusable and will ensure I let everyone know about my experience so to be aware in case this is an ongoing scam.

Loved this property, roof top bar is awesome. Love the decor and pool and so much more. It is a must stay👍

The W was amazing. They kindly let us check in super early around 0800 since we did a red eye flight. Then requested a late check out on our last day. Really appreciated this! The rooftop bar, pool and brunch on the weekend was amazing.

The rooms were beautiful and high quality, bed was super comfortable, the dining on-site and service were excellent. Gym and pool were also great. Location was just what we were looking for - close enough to walk to downtown (Broadway) but far enough to be quiet and also in a nice and safe neighbourhood. Highly recommend.

Great hotel. Wicked vibe.