Hyatt Place Nashville / Brentwood

This hotel is beyond a shadow of a doubt the worst hotel I have ever stayed in! I should have known when we arrived and there was no one to help with your bags that it was going to be a bad experience. So, I unloaded my car onto a trolley and helped my 96 year old mother onto the elevator. The room was ok, but had a bathroom so small even a small person could barely get in and close the door without moving to the side to do so. The beds were adequate, though a bit soft. We left for most of the next day and when we returned our beds had not been made. They took used towels and emptied the trash but that was all. When I inquired the next morning at the front desk I was told they only make the beds “every other day”! However, we stayed a total of 4 nights and the beds were never made the entire time! The breakfast was average. And it was the same menu every single day. One morning when we arrived there was almost no food left and no one had bothered to clean up around the area. On top of that, they charge you some fee for who knows what even though my entire booking had been paid in advance. Part of that is supposed to be refunded but “could take 7 to 10 days”. When I went to check out, there was no one at the front desk and we had to wait over 15 minutes for him to return. There was a sign stating he was off performing other duties! Perhaps he was making up our beds?? Then when I told him how disappointed I was he just stared at the computer. Did not say he was sorry or anything. All he said was,” Ok, your checkout is complete.” I know one thing…I have stayed there twice…my first time and my LAST! Worst hotel and still not inexpensive.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Hands down the best staff I have ever come across staying at any hotel. Chris Pearson was amazing, attentive and kind...I could go on and on. The free breakfast was delicious with a typical variety of options. We were part of 2 girls hockey teams staying there for a tournament and they never ran out of food during breakfast. The bathroom itself was a bit small but the rest of the room is spacious and comfortable. There is plenty of free parking and the location is great...a short 15 minute drive or Uber to downtown Nashville. My 15 year old son, Denver, is a musician and it was really cool talking with Chris about the music scene in and around Nashville. Denver actually played and sang for the team at the hotel. Thank you Chris for your kind words. Really can't say enough about the staff...very quickly they made us feel like family. That is what has me missing this place so much now that we're home. Chris it was a genuine pleasure meeting you. I don't recall the other names but I believe Ashley worked the last night we were there. From these 2, to the breakfast and cleaning staff...all amazing, top notch people. Thank you so so much!

Absolutely beautiful rooms and the bar attendant named Chris took excellent care of our party of 6. Showers and rooms were clean, I would definitely stay there again and I would recommend it for anyone looking for a place! Thank you Chris for making our night fun!

We have nothing but great and positive things to say about our 4 night visit during Mother's day weekend. Every aspect of this hotel gets an Excellent rating! Chris at the front desk was very very kind, helpful, and professional. We will stay at the Hyatt Place again on our next trip to Nashville!

Best hospitality I have ever received at a hotel. From the moment I walked in late at night, front desk staff Chris Pearson was like an uncle, greeting me and my wife in the kindest, most caring way possible. Rooms were spacious, clean, and the shower water pressure was almost too strong! The free hot breakfast was delightful, but the highlight was definitely the staff. The housekeepers were eager to help, and so were the morning front desk staff. Huge shoutout to Chris for making us feel at home and even calling us after our stay to make sure our check out process went smoothly. Will definitely be staying here again when I’m back in Nashville!

This is one of those hotels where you open your room door and immediately know you made a good choice. The room is quite spacious, there’s lots of counter space (with a bar sink!) as well as ample storage in the form of drawers, cubbies etc. It also has a large, almost walk-in closet which seems a little unnecessary, but I don’t think anyone will complain. The bathroom sink is outside of the bathroom in the main room, which I personally hate, but I know this is common in many hotels now, so I won’t hold that against them. The pull-out couch isn’t great, but it’s adequate and is better than those in many other hotels in my experience. Praise should also be given to the staff, or at least the front desk attendant. He was super friendly, very welcoming, and more than happy to tend to our needs.

Dirty, old, and damaged. There are stains everywhere all over the sofa. It just feels dark and gross. The staff is polite but ultimately unhelpful. This place is not worth the money they charge.

Absolutely great customer service, super prices with super rooms! Great location with nice and quiet and close to Nashville! Kind of in the middle of everything and was perfect!